King Estate Winery, located in Eugene, Oregon is currently seeking a seasonal Host for our Tasting Room.
Essential Job Functions:
-Provide the highest level of guest service
-Receiving and recording reservations via telephone, e-mail, and in person in a timely manner
-Coordinating special memos for large parties, special requests, hosted guests
-Efficiently manage waitlist times and communicate options to customers
-A complete knowledge of the restaurant process to be able to direct the guest and answer any questions; an ability to complete fundamental mathematics
-Understand the breadth of King Estate to be able to direct the guest and answer any questions
-A complete knowledge of menu and all related menu item
-Proactively assign tables, manage restaurant pacing, gathering customer information for reservation system, summarize daily reservations during line up, manage reservations books on a rolling 7day/30 day schedule, proactively manage waitlist as cancellations occur
-Understand all policies, including reservation and private event policies, and procedures
-Assist in transporting wine and non-wine purchases to the customer s vehicle from the Tasting Room or other stock rooms as requested
-Maintain competence with computer functions, including retail POS systems
-Answer phones, process orders, perform cashier operation, and accurately complete paperwork following all procedures
-Maintain cleanliness of the Front Desk and lobby area
-Ability to handle guest concerns and questions in a thorough and professional manner. Know when to seek management assistance.
-Perform any other job functions deemed necessary by management
Requirements / Competencies:
Two (2) years of experience in the wine/restaurant industry
Strong social skills and the ability to effectively communicate with guests
Outgoing personality, exceptional telephone skills
Highly motivated, hospitality- and sales-driven with an outstanding work ethic
Work well in a team environment, working towards the same goal at all levels with all departments
Communicate well with others including customers, management and co-workers
Ability to maintain a positive attitude and gracious behavior when environment becomes busy
Excellent time management, organizational and prioritization skills. Ability to concentrate and maintain organization public space areas
Demonstrated reliability, punctuality and adherence to operating procedures
Professional deportment, demeanor and dress
Experience with Tock and Revel
Valid OLCC and food handlers license and dependable transportation
Flexible schedule required: evenings, weekends, holidays as needed
Physical Requirements:
Ability to lift 50+ pounds repeatedly
Stand, sit, walk for extended periods of time
Stoop, reach, kneel or crouch, use hands for duration of shift
Working environment has exposure to both indoors and outdoors
