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Job Title: Shelter Support Staff
Reports To: Program Director
Status: Part-time; 20 hours per week
Pay: $20/hour
Benefits: Paid Time Off, 4% 403(b) Pension
Start Date: February 2024
Job Description:
The Shelter Support Staff works at our Opportunity Village shelter site. This position is intended to work at the site primarily on weekends. The Shelter Support Staff works as part of a small team providing support and assistance to adults experiencing homelessness who reside at Opportunity Village. This position will serve as the primary staff presence at Opportunity Village on weekends, and coordinate with other shelter staff to maintain operations throughout the week. In addition, the Shelter Support staff will provide relief coverage as needed. This position is located at Opportunity Village in Eugene’s Trainsong Neighborhood (Roosevelt Blvd. and Bethel).
Job Responsibilities:
-Provide staff presence at Opportunity Village (primarily on weekends) as the agent of SquareOne Villages.
-Provide assistance to the clients, and ensure adherence to the code of conduct, community agreements, and all rules and policies.
-Assist with enforcement of the code of conduct, rules, and policies
-Respond to and process incident reports
-Respond to residents’ concerns and questions
-Respond to facilities issues
-Assist other shelter staff with organizing, assigning, and supervising completion of chore responsibilities.
-As needed, help maintain inventory of basic supplies, purchase supplies, and pick-up donated materials as directed by shelter staff.
-Maintain and route communications from potential and waitlisted applicants, and serve as a point of contact with outside agencies. Respond to waitlisted applicants and potential applicants by monitoring agency voicemail and email.
-Assist with administrative tasks as assigned by shelter site lead; complete documentation of incident reports; provide notices to residents; and assist with resident communications.
-Assist with regular unit inspections as assigned by shelter site lead, including documentation and notices to occupants.
-Complete minor and routine facilities and unit maintenance/repair as assigned by shelter site lead.
-With other shelter staff, respond to emergencies.
-Provide regular reports to SOV shelter staff.
Essential Qualifications:
-Previous experience working with people who have been homeless or marginalized; experience working in alternative shelter communities is highly desirable.
-Ability to maintain empathy with clients while maintaining appropriate personal boundaries.
-Excellent interpersonal skills including ability to work effectively with people of diverse backgrounds, and ability to stay neutral and unbiased in addressing interpersonal conflict.
-Excellent written and verbal communication skills; working knowledge of word processing and data entry software, including Google suite.
-Demonstrated experience in administrative duties, community relations, and collaboration with multiple local community organizations and initiatives.
-Well-organized, with a strong track record of fulfilling administrative duties.
-Commitment to social justice for people living in poverty, and a thoughtful approach to strategies for achieving it.
-Lives in or near Eugene with a reliable vehicle and Oregon driver’s license.
-Able to climb stairs and lift at least 35 lbs.
-Satisfactory criminal background check by SOV.
To Apply:
Please submit the items listed below in PDF format.
1) Cover letter stating your relevant skills and experience and why you are a good fit for this position
2) Resumé with at least three references (with contact information)
People who are LGBTQIA+, Black, Indigenous, people of color, and/or people who are alterabled are encouraged to apply.
Organization Description
SquareOne Villages (SOV) is a nonprofit organization with a mission that includes providing shelter for adults experiencing homelessness in a community setting. We seek to bridge the gap between the street and conventional housing with a variety of stable, dignified, and cost-effective shelter options. We envision our villages as places in which people from all backgrounds and abilities are welcomed, included, and valued.
Equity Vision:
We envision a society where everyone is housed. We envision our villages as places where people from all backgrounds and abilities are welcomed, included, and valued. We envision our villages as culturally responsive and relevant, in which diverse peoples want to live and can see themselves thriving. We choose to be an anti-racist organization. We envision SquareOne as an organization in which diversity, equity and inclusion are integrated into our discussions, our planning, and our policies and procedures—in every aspect of our organizational culture and infrastructure.
Non-Discrimination Policy:
SquareOne Villages does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age (over the age of 17), national origin (ancestry), disability (as permitted within physical limits of current facilities), marital status, sexual orientation, military status, or any other characteristic protected under applicable federal or state law, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, selection of village residents, and provision of services. We are committed to providing an inclusive and welcoming environment for all village residents and members of our staff, clients, volunteers, subcontractors, and vendors.
