Inside Sales Representative:
Obsidian Integration LLC is a small, but rapidly growing, privately owned business located in Eugene, Oregon. We are supportive and collaborative. Our goal is to provide a rewarding, fun and meaningful opportunity to dedicated team members.
Our work environment includes:
A focus on safety
Casual work attire
Relaxed (but still challenging) atmosphere
A management team that values the input of all employees
An Inside Sales Representative will be responsible for managing new opportunities from the initial request from the customer through final invoicing.
Position Details:
Hours: Part to Full Time Hourly Rate
Location: Eugene, Oregon
Travel Requirements: None
Pay Rate: $25-$30/hr, depending on experience
Law Enforcement Sensitivity Non-Disclosure Required
Benefits:
Full time position (32-40 hours per week)
Eligibility for Company Performance & Tenure Bonus
7 Paid Holidays and 40 Hours PTO Upon Completion of 60-day probation period
Eligible for PTO Increases Starting After 1 Year
Application Instructions:
Please provide a cover letter outlining your qualifications and interest in this position along with your current CV/Resume.
Company Overview:
Obsidian Integration LLC is a leading manufacturer of specialized video products designed for use by law enforcement agencies. We are currently seeking a motivated and detail-oriented Inside Sales Representative to join our growing team. Our innovative solutions provide cutting-edge technology to support law enforcement in protecting communities and ensuring public safety. The work we do here makes a difference in our communities and many employees feel a sense of pride because of that fact. We strive to create a fun but professional working environment and alignment with our company culture is an important consideration for all candidates. Equally important is our support of employee's work-life balance, as such we maintain whenever possible (based on production schedule requirements) a 4-day, 32-hour standard work week (4DWW). This, along with a host of other benefits and a competitive salary considering the entire benefit package is an attractive reason to consider applying with us.
Job Summary:
The Inside Sales Representative will play a crucial role in guiding our customers through the process of identifying their needs and providing tailored product and solution options. Success in this role requires an understanding of moderately complex technical details, the ability to analyze customer requirements, and the capability to recommend appropriate products and solutions. Effective communication and the development of strong customer relationships are essential.
Responsibilities include managing customer interactions and providing comprehensive sales support from the initial inquiry through post-shipment after-sales service. This may include assistance in related areas such as Inventory, Procurement, Shipping & Receiving, BOM Validation and similar. As part of the dynamic Obsidian Integration team, members may be asked to contribute to various roles and tasks that support our continued growth. We value energetic team players who thrive in a collaborative environment.
Responsibilities:
Direct interaction via phone and email to end users in a professional manner.
Answer inbound phone calls and email requests.
Use of Company Software Systems (Quickbooks Manufacturing, Asana)
Gathering customer requirements and recommending appropriate products.
Writing standard & custom quotes.
Assisting with customer purchase order placement, credit card processing and order receipt tasks.
Review and back end processing of orders, generation of manufacture and work orders for production.
Assistance with procurement and inventory management to ensure smooth production workflow.
Assisting with prioritization and tracking of all active production orders.
Processing orders and assisting with software inventory assembly builds.
BOM entry, adjustment and overall management within manufacturing software coordinated with production staff.
Facilitating customer requests for information such as sales, marketing, technical or support materials.
Development of processes and procedures for inside sales and operations
Other related duties as needed.
Qualifications:
2+ Years combined experience in inside sales or related roles (customer service/support, project management, etc.)
Ability to quickly learn new technical terms/jargon.
Excellent problem solving and critical thinking skills, desire to achieve success.
Ability to multi-task and work in a dynamic environment.
Maintain a “can-do” attitude and commit to finding solutions and meeting goals while not sacrificing quality.
Commitment to be part of a small business team and willingness to contribute in areas which may be outside your direct responsibility.
Self-starter requiring minimal direction.
Ability to exercise good judgement and self-diagnose complex situations to identify resolution.
Use of MS-Office programs to perform job duties (email, word, excel)
Excellent verbal and written communication skills.
Exemplary customer service skills and relationship management
Preferred Qualifications:
Experience with computers, IP security, IP cameras, networking, and cellular data systems.
Familiarity with tools and concepts such as ICMP pings, TCP/IP networking, NAT, and port forwarding.
Familiarity with video surveillance products and the law enforcement industry.
Electro-mechanical product sales or work in organizations which designed and manufacture these systems.
Small business database driven accounting, inventory and management software such as Quickbooks Manufacturing
BOM/Assembly creation, documentation and related software systems management for Electro-Mechanical.
Inventory related roles and procurement
We offer competitive compensation and benefits, as well as opportunities for advancement and development within the rapidly growing company. If you are a motivated individual with a strong work ethic and a passion for quality and pride in your work. We encourage you to apply for this exciting opportunity.
