We Offer:
Starting wage of $24/hour + benefits (when eligible). Wage increases based on performance
Paid Vacation
401(k) Retirement Savings Plan with company match and profit sharing
Health, Vision and HSA benefit plan
Monday - Friday (8 am – 4:30 pm)
This position requires you to work in person from our Eugene, Oregon area offices. Repower Specialists is located 7 miles south of West Eugene (a 15-minute drive from the Fred Meyer on West 11th)
Repower Specialists provides “EPA Certified” engine replacement products to customers across the United States and Canada. We work with a variety of customers in the residential, commercial and government sectors. Our business has a fast-paced environment with a heavy emphasis on team-based productivity. Learn more about us at www.repowerspecialists.com.
We are currently seeking a full-time Inside Sales/Customer Installation Specialist to join our team in Eugene, Oregon. This position is responsible for assisting customers in ordering products, answering questions about our products, and assisting with the sales program development. Because this position communicates daily with customers by phone and email, it is imperative for the person in this position to possess good interpersonal and problem-solving skills.
This position will be cross-trained in installation support to gain a better understanding of our product line and be able to assist with sales-related tasks, installation, discuss equipment issues, troubleshoot wiring and provide solutions to possible installation conflicts. This role must obtain a working knowledge of all engines, parts and the necessary installation requirements for each kit. They will be responsible for answering customer mechanical and electrical questions during the installation of a Repower replacement engine kit.
Required Skills and Abilities:
Associates degree or equivalent years of sales or customer service experience.
Excellent trouble-shooting and analytical skills, desire to solve problems, and make things work.
Good judgment, capacity to independently evaluate situations, and identify the optimum course of action.
Excellent written and verbal English communication skills.
Ability to manage multiple tasks and set appropriate priorities.
Proficient with MS Office.
Ability to work in a fast-paced environment, demonstrate excellent organization and time management skills, and adapt well to change.
Ability to obtain working knowledge of Repower kits and installation requirements.
Exceptional customer service skills. Ability to accurately understand a customer’s needs and match those needs with an effective solution.
Initiative in seeking ways to contribute to the success of the company that go beyond a narrow definition of job responsibilities.
Essential Functions:
Answer customer sales calls and emails to assist customers with making purchases which will meet their equipment specifications.
Process sales in accordance with established procedures. Enter all sales data in an accurate and timely manner.
Follow up with customers after they have received their product to ensure full satisfaction.
Answer technical support phone calls and emails
Assist in the prototyping and development of new products
Active problem solving, ensuring customer satisfaction
Adhere to Repower Specialists Ltd. company policies and procedures
Promptly communicate product changes and issues to management
Effectively and efficiently use computer and technology systems
Safety Requirements:
Steel toe safety shoes
PPE including eyewear, gloves and mask when necessary
Use equipment in a safe and respectful manner
Report all accidents, incidents and hazards to management
Practice hazard communication and awareness
Work in a safe and responsible manner
This is a manufacturing environment. You may need to utilize the following equipment:
Forklift, pallet jack, engine hoist, power tools, ladder, phone, computer, hand tools
This position is required to work in person from our Eugene, Oregon area offices.
To be considered for this opportunity, email a resume and cover letter with “Inside Sales/Customer Installation Specialist” in the subject line.
Repower Specialists is an equal opportunity employer and prohibits discrimination of any kind. All employment decisions at Repower Specialists are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history, genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
