An MSP client of ours at Robert Half is looking for a Help Desk Technician I who is a self-starter, has strong communication skills, and the ability to be client facing. This role is a direct-hire FTE opportunity and will be fully on-site in Eugene, OR with roughly 25-50% travel within the Eugene/Springfield area.
Duration: FTE, Direct-Hire
Schedule: Monday-Friday working Pacific Standard Time Zone (8-5pm)
Job Responsibilities:
Business awareness and strong acumen: specific knowledge of the customer and how IT relates to their business strategy and goals.
Develop in-depth knowledge of the service catalog and how it relates to our customer’s needs.
Work through project tickets and phases in our ticketing system; understand processes in our ticketing system by completing assigned training materials.
Strong professional and technical communication skills, written and verbal
Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, 365
Active Directory
Engineer and implement system solutions for customers using technologies that meet their needs.
Job Requirements:
Technical Must haves:
Previous IT support, in an MSP environment highly beneficial, or a similarly related position providing technical support/troubleshooting.
Related professional IT certifications or Microsoft technologies desired.
Windows, networking, Office 365, Active Directory, Firewalls a plus (Fortinet a bonus)
Tier 1 level experience
Soft skills:
Phenomenal communicator, independent self-starter
Someone that has done consulting work in the past
Professional, client facing
obtain certification within the first 6 months of employment
Core Benefits:
Vacation Structure: 2 weeks PTO, health plan they pay 100% and 50% dependents.
3% matching 401K
Company car
Other benefits: Training program and pay for course work related to their position
If this role is a good fit, please send me your most up-to-date resume and I will connect with you upon review!
