As a FAE for North America (NAM), you will serve as a technical expert in Schréder’s smart & connected lighting solutions, guiding customers from initial concept through deployment, implementation, and system optimization.Remote position within the United States with proximity to a major airport required. Position focuses on supporting business operations throughout the USA and Canada.Must possess hands-on experience in outdoor lighting applications, specifically with roadway and area lighting systems, including proven expertise implementing and supporting networked lighting control (NLC) solutions. Responsibilities include:Pre-sales Technical LeadershipPartner with NAM sales teams to provide expert technical consultation during customer engagementsConduct demonstrations of Schréder's Exedra Lighting Management System and Exedra mobile app.Create proof of concept demonstrations and support customer pilot projects.Create detailed technical documentation including application notes, engineering drawings, RFP responses, and product specifications to meet customer requirementsMentor sales teams on technical aspects of smart lighting solutions. Support development of technical sales tools and competitive analysis.Product Development & Global CollaborationDrive technical collaboration with Schréder product team (Hyperion, Portugal) to optimize NAM market requirements and product development initiatives. Partner with regional FAEs worldwide to share technical expertise, market insights, and best practicesConduct technical validation and testing of new products to ensure compliance with quality standards. Contribute to technical best practices and implementation guidelineProvide technical market intelligence to inform product strategy and roadmap planningInstallation Support & Customer SuccessDesign and validate lighting control solutions, including system architecture, network topology, and advanced control capabilities (e.g. dynamic or adaptive lighting)Partner with project management to develop and execute network lighting control deployment plans that align with customer requirementsLead online or on-site technical support, including system commissioning, troubleshooting, and training to ensure optimal performance and customer satisfactionManage integration requirements for third-party platforms (GIS, Asset Management, Work Order Management), collaborating with engineering teams on API-based solutionsDrive continuous improvement through systematic tracking of technical support cases and customer feedback to enhance product development and operational efficiencyTechnical Partnership Development   Evaluate and qualify potential technology partners to determine optimal solutions for specific projects   Conduct technical validation and integration testing of partner products with Schréder systems   Develop comprehensive technical documentation for partner integrations to support global development teams
