Pay Range- up to $120,000 per year.Who is Taco Bell?Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Mås energy and passion of people serving people.What is "Live Mås"?Equally important to the job role and responsibilities is making sure the Director of Operations can represent the amazing Live Mås! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you.Job Description:About this Job: Reporting to the General Manager, the Director of Operations is responsible for all aspects of operations including people, customers, sales and profits. This leader has up to 3 area coaches as direct reports compiling 12 restaurants. They drive excellence in day-to-day operations; hire, train, coach, & support managers; plan and set goals; focus on problem solving/process improvement; set standards; recognize and motivate area managers, unit level management & their teams. Influence people to drive business results and franchise partnershipThe Day-to-Day:Build People Capability
Recruit and equip the best operators in the world to deliver great customer experiences
Build a healthy and robust bench of developed and capable Managers
Hold Area Coaches accountable for people, customer, sales and profit targets
Lead by example - be a culture champion and live by Taco Bell principles
Leverage culture and people capability to fuel brand performance
Resolution oriented in all Employee Relations (ER) activities; provides needed
ER assistance to managers; proactive in addressing ER needs in the market
Deliver a Consistent Customer Experience
Provides leadership for each manager in the market to ensure customer satisfaction
Leverage customer programs to coach and improve on execution opportunities
Train, coach and hold accountable Area Coaches and Restaurant Managers for executing the Taco Bell Operating System and delivering Brand Standards including food safety
Identify and act with urgency to resolve Brand protection issues
Excellent execution of Global Operating System initiatives
Absolutely uncompromising execution of the highest standards of their local regulation around occupational safety and health standards for employee working conditions, and their company safety and security policy
Grow the Brand, Sales, and Profits
Partners with each Manager in the market to build sales over last year's sales achievement
Training and operations execution of marketing promotions
Train and coach Area Coaches how to teach RGMs to use the tools and processes to improve restaurant financial results
Coach to deliver restaurant profit targets in every restaurant
Leads the way by working with each Area Coach in the market to deliver profit goals and meet targeted flow-thru objectives; utilizes available reports to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are followed at all times
Build capability to improve problem solving and planning skills through hands-on demonstrations
Exhibits ownership working with Management to resolve chronic Repair & Maintenance issues; determines causes of excessive R&M; gathers R&M issues; identifies trends and takes to R&M Business Partners
Minimum Requirements-Is This You?
Bachelor's Degree preferred
Strong Quick Service Restaurant Experience, balancing product quality with fast service times
Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business
Exhibits unrivaled leadership behaviors; providing coaching, developing the team, driving culture, problem solving, strong communication, time management, executing tasks and achieving results through others
10+ years Restaurant Management experience with strong people growing record, recruiting talent, development and performance management
Corporate restaurant company - field operations leader experience
Has lead multiple managers of multiple high volume units in an area
Extensive Area Coach experience leading 6-8 restaurant general managers
Has personally ran a successful restaurant and has knowledge of restaurant operations and expectations for team member's positions
Corporate office - Cross-Functional leading teams experience
Good communication skills, and strong interpersonal and conflict resolution skills with exceptional team building capability
Why Taco Bell?We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Mås!
We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music
We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle
We foster a culture of authenticity and believe all people can make a difference
