Customer Success Specialist
Location: On-site (some remote work possible)
Hours: Full-time, Monday–Friday, 9am–5pm
Pay: $30/hour, with opportunities for pay increases based on performance
Are you passionate about creating unforgettable customer experiences and helping people connect with cannabis in a meaningful way? Lucky Elk is looking for a full-time Customer Success Specialist to join our team. This role is all about fostering relationships, solving problems, and amplifying the values that make our brand special.
What You’ll Do:
Provide outstanding customer support through email, phone, and social media, ensuring every interaction is positive and memorable.
Resolve customer inquiries with professionalism, empathy, and creativity.
Use our ecommerce platform (Shopify) to assist with orders, refunds, and troubleshooting.
Monitor reviews and forums to stay in touch with customer sentiment and share insights with the team.
Analyze customer feedback to create helpful, engaging content for blogs and social media
Develop proactive outreach and relationship-building initiatives.
Assist with creative campaigns and contribute ideas for marketing efforts.
What You Bring:
Skills & Experience:
Proven experience in customer-facing roles; cannabis knowledge is a plus but not required.
Strong computer and web skills
Excellent writing and communication skills, capable of adapting your tone to diverse customer needs.
Character & Values:
Passion for doing your best, with strong character and integrity that shines through your work.
Enthusiasm for connecting with people and fostering a sense of community.
A self-motivated and organized approach to handling responsibilities.
Creativity & Insight:
A knack for turning customer interactions into memorable moments.
Familiarity with social media platforms and a creative eye for content creation.
Problem-solving and conflict resolution skills, with the ability to think on your feet.
What We Offer:
Competitive pay starting at $30/hour, with opportunities for raises based on performance.
The chance to grow alongside a rapidly expanding company.
A collaborative, welcoming team that values authenticity, community, and quality work.
About Us:
Lucky Elk is a hemp/cannabis company built on the principles of health, community, and being your best self. We treat our customers like family and deeply value the connections we create. Our mission is to harness the power of plant medicine to ‘Be Your Highest Elk!’ If you’re excited to help others, share our passion for cannabis, and thrive in a dynamic role, we’d love to hear from you.
How to Apply: (applications accepted until 2/3/25)
Submit Your Application
Send your resume and a brief cover letter to hello@luckyelk.com. Your cover letter should highlight:
Why you’re excited about joining Lucky Elk.
Examples of how your past experiences align with the role.
A customer interaction or challenge you’re especially proud of handling.
Show Off Your Skills
After reviewing your application, qualified candidates will receive an email invitation to complete a short assessment of your writing abilities.
First Round – Off-Site Interview
If your assessment knocks it out of the park, we’ll invite you to meet up for an interview. This is our chance to chat about your experience, learn about your goals, and answer any questions you have about Lucky Elk.
Final Round – Interview at Lucky Elk HQ
Meet us at our location to discuss the role further, get to know our team, and experience a bit of Lucky Elk’s culture firsthand.
Welcome to the Herd
After the final round, we’ll let you know within a week if you’re the newest member of the Lucky Elk family!
