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Job Title: Front Desk Agent at Ashland Hotel
Job Summary: Represents the hotel to the guest throughout all stages of the guestâs stay by working
with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities
include registering guests, assigning rooms, accommodating special requests, and ensuring the guests
have a pleasant stay and smooth checkout.
Job Duties:
Maintains an inventory of vacancies, reservations and room assignments.
Possesses a working knowledge of the reservations department. Takes same day reservations
and future reservations when necessary. Knows cancellation procedures.
Knows room locations, types of rooms available, and room rates.
Registers arriving guests and assigns rooms.
Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
Knows daily activities and meetings taking place in the hotel.
Manages and resolves all guest complaints in a professional and courteous manner.
Processes guest check-outs and handles monetary transactions.
Maintains a high level of professional appearance and demeanor.
Qualifications:
High school diploma or equivalent.
Previous hotel-related experience preferred but not required
Ability to communicate with public, hotel staff, and management in a professional manner.
Knowledge of surrounding areas and local events.
Knowledge of proper telephone etiquette.
Ability to work a flexible schedule, including weekends and holidays during summer season.
Please apply in person to the Windsor Inn of Ashland
2520 Ashland Street
Ashland, OR 97520
