Front Desk Supervisor – Boutique Hotel
Hourly $18.50 – $19.50
A privately owned, small boutique hotel in Ashland, Oregon is searching for a skilled, friendly and outgoing Hotel Front Desk Supervisor to lead day-to-day guest-service operations. This role calls for a hospitality pro who can coach a small team, protect service standards, and keep every arrival and departure seamless.
Key Responsibilities
- Direct, plan, and coordinate all front-desk activities to deliver prompt, courteous, elevated service.
- Train, coach, schedule, and document performance for front-office associates.
- Manage the full guest cycle—reservations, registration, payment, and check-out—with strict cash-handling accuracy.
- Enforce clear communication protocols between front desk, guests, and other departments; zero tolerance for poor service
- Respond swiftly and professionally to guest inquiries, requests, and complaints.
- Oversee reservations for transient, social, and group business; maintain expert knowledge of facilities, room types, rates, and packages.
- Organize front-desk workflows and introduce systems that keep staff on task.
- Participate in hiring, coaching, evaluations, and terminations as needed.
- Train associates on selling techniques, upsells, and current hotel promotions.
- Supervise housekeeping team and conduct room inspections to ensure top-tier cleanliness and turnover standards.
- Drive transient sales growth, assist with budget adherence, and create efficient staff schedules.
- Lead monthly staff meetings and handle other duties assigned by senior management.
Qualifications
- Any required governmental licenses/certifications for front-desk or lodging operations.
- Demonstrated knowledge of front-office procedures, PMS platforms, and night-audit basics.
- Strong leadership, organization, and time-management skills; highly detail-oriented.
- Sharp problem-solving abilities and calm multitasking under pressure.
- Professional appearance and polished verbal & written communication.
- Prior cash-handling accountability.
- Flexible availability—days, evenings, weekends, and holidays.
This is a part-time position that can move into full-time for the right candidate.
How to Apply
Please send a brief introduction and résumé showing relevant experience. Only candidates selected for an interview will receive further details.
Our property is an equal-opportunity employer and values diversity at every level of the organization.
