Temporary - Guest Services Associate

Temporary - Guest Services Associate

22 Jan 2025
Oregon, Medford-ashland, 97501 Medford-ashland USA

Temporary - Guest Services Associate

Guest Services Associate

PT Temporary position - 12 weeks; may lead into permanent part/time

Palm Motel and Cottages in Ashland, OR is seeking guest services associates to join our team. We are located on 1065 Siskiyou Blvd. Please, no walk ins.

The Guest Services Associate accommodates guests by registering and assigning rooms, issuing room keys or codes, transmitting and receiving messages, keeping records of occupied rooms, and guests’ accounts, making and confirming reservations, and presenting statements as well as collecting payments from guests as well as offering concierge services.

Our ideal candidate is pleasant and outgoing, can work with minimal supervision, is responsible and has a passion for hospitality. This position is part time 22-30 hours per week; weekends and holidays may be required.

Responsibilities

Register arriving guests, assign rooms, and check out guests at the end of their stay.

Answer phones and field calls.

Make reservations from the internet and by phone and keep records of assignments and other registration-related information on the computer using the property management system.

Perform night audit as dictated by the property management system and accounting for property.

Keep records of assignments and other registration-related information on the computer using the property management system.

Process and explain the charges and process payments as well as our cancellation policy.

Make reservations from the internet and by phone.

Report problems with guest rooms and public facilities to the Daily Operations Manager.

Answer questions about services, checkout times, the local community, or other matters of public interest.

Deliver items to guests’ rooms.

Input data into the motel’s property management system.

Provide luggage service when needed.

Assist with laundry, as needed

Additional duties include but are not limited to the following:

· Performing a perimeter check on the premises

· Securing entrances and exits

Qualifications/Skills

Ability to understand and carry out instructions

Ability to work independently

Must be available on the weekends

Ability to be welcoming and courteous to guests, coworkers and vendors

Must be organized and able to multitask

Ability to remain cheerful under stress

Maintain a professional demeanor and appearance at all times

Good communication skills

Basic math and reading skills

Basic computer skills

Preferred Qualifications

Previous related work experience

High school diploma or GED

Required Certifications/Testing:

Must be able to pass a criminal background check

Physical Requirements/Work Environment

Work requires occasional bending, stooping, lifting, pushing, pulling with minimal stair climbing

Work requires occasional contact with cleaning chemicals

Must be able to lift a minimum of 40 pounds

Up to 90% of work is performed indoors, in all season temperatures

Please forward resume.

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