Dispatcher Hvac & Refrigeration company
Central Point, OR
compensation: $19.00/hour
employment type: full-time
job title: Office Scheduler/Dispatch (in office position)
Hvac Company looking for a high energy, self-motivated, confident Dispatcher to add to our team. We manage 7 technicians all over the greater southern Oregon area.
Primary Responsibilities and Duties (but not limited to)
Answers customer calls, enter customer information in the schedule.
Coordinates the scheduling of HVAC/Refrigeration installations, repairs and maintenance.
Acts as primary contact between the customer and the company.
Assist sales with writing up quotes
Filling & light office cleaning and organization.
Manages paperwork for all installations and service calls.
Assist walk in customers with counter sales for parts
Processes credit card payments.
Reporting Relationship:
The Dispatcher reports directly to the Office manager
Qualification Requirements:
Education: High school degree or GED or equivalent experience
Hvac dispatching Experience at handling multiple phone lines and interfacing customers is desirable.
Excellent phone etiquette
Maintaining high-quality customer service and care.
Manage multi-line phone systems and respond to customer requests, questions, and complaints.
Basic knowledge of Microsoft Word.
Ability to follow directions and specific process steps.
Must have valid driver's license.
Must have reliable transportation
Required Skills, Knowledge and/or Abilities:
Must possess good communication skills, particularly telephone skills.
Must be able to handle multiple phone lines and scheduling tasks.
Must be customer service oriented while maintaining the best interest of the company.
Must be able to type 50 wpm.
Must be able to lift office supplies (approximately 25 pounds).
Schedule:
- Day shift
- Monday to Friday
Experience:
-Dispatching: 1 Year (Preferred)
- Microsoft Office: 1 year (Preferred)
- Customer Service: 2 years (Preferred)
Work Location: In person position (Central Point)
