As a Front Desk Agent, you will be at the heart of the guest experience, welcoming guests with a smile and helping make every stay memorable. From a smooth check-in to helpful local recommendations, you’ll be the go-to person guests can count on for friendly, attentive service. If you enjoy connecting with people, solving problems, and creating positive experiences, this is the role for you!As a Front Desk Agent, you will:Welcome guests and provide a smooth, efficient check-in and check-out experience.Assist with reservations, room assignments, keys, and special guest requests.Answer guest questions and provide helpful information about the resort, dining, shopping, and local attractions.Make, modify, and confirm reservations while maintaining accurate guest records.Process payments, post charges, and accurately handle guest account transactions.Coordinate with Bell Services and other resort teams to support guest needs.Assist with restaurant reservations, transportation, and local activities.Receive and accurately distribute guest messages, mail, and other communications.Safeguard guest valuables using designated hotel security procedures.Complete nightly bucket checks and help ensure guest records are accurate.Respond to guest concerns with professionalism, empathy, and a solution-focused approach.
