Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills in English? Do you like working remotely? Are you looking for part-time work in the morning or evening hours? If you answered yes to these questions, then we are looking for you to join our dynamic team.
Hours of Operation: Monday - Friday- 6 AM - 11 PM EST (Must be flexible to work 4-6 hours during that time)
Advantages
Don't miss out! These would be your advantages:
Part time hours
Remote work
Paid 10 days training program, followed by 2-3 weeks of mentorship
Three paid Personal days, paid vacation, and a wellness account
Excellent benefits
Pension plan
Option to participate in the Share Ownership Program
Bonus plan based on your individual performance
Education reimbursement program $2,000 (annually)
Career advancement options
Being a part of a great team!
Qualifications
Previous 2 years of Customer Service or Call Centre experience is required
Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
Must be able to demonstrate the ability to solve problems through investigation and make timely decisions Minimum High school education required
Computer/multitasking skills
Ability to work under pressure and be adaptable
Responsibilities
Responsibilities for the Customer Relations Specialist includes (but are not limited to):
Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
Provide accurate responses to existing and new members while maintaining the highest level of customer service
Actively participate in an ongoing learning environment where you’ll receive developmental opportunities
