Vacancy expired!
Please email resume for immediate consideration.
Must be willing to work from the bottom up and demonstrate your ability to handle the responsibilities of this position.
SERIOUS INQUIRIES ONLY. There will be two interviews. The first through Skype (or any other similar program such as gchat, etc.) and the second in person.
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This position is primarily responsible for overseeing all aspects of the hotel operations, including guest relations, front desk, housekeeping, maintenance, finances, teambuilding, and staff development. Responsible for all phases of hotel management, including sales and marketing, human resources, food and beverage, and budgeting/forecasting. Empowers associates to provide superior customer care to guests, associates, and other visitors. Assists other departments when needed and performs other related duties as assigned.
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MUST BE ABLE TO WOW OUR GUESTS WITH EXCEPTIONAL SERVICE
Guest Service:
1. Personally demonstrate a commitment to guest service by responding to guest needs and concerns; be committed to making every guest satisfied.
2. Assure the hotel team knows all components and features of the company's guest service guarantee.
3. Empower hotel team to deliver legendary guest service.
4. Assure that hotel team knows and executes sales and service programs.
5. Ensure hotel standards and services contribute to the delivery of consistent guest service.
Profit Management:
1. Assist in preparation of the annual operation budget.
2. Assist with identifying major revenue and expense opportunities and potential problems.
3. Assist with training the hotel team in financial control procedures for cash, inventories and receivables, and that these procedures are followed.
4. Assist with producing accurate and timely financial information.
5. Be familiar with and knowledgeable of the hotel's demand segments and sources of business for each.
Human Resources Management:
1. Assist with the management of human resources functions including orientation, training, retention, performance planning and evaluation, termination, and the administration of pay and reward programs.
2. Assist with maintaining a positive, cooperative work environment between team and management.
3. Emphasize team selection, training and development as a way of doing business.
4. Assure all hotel teammates know and work toward the achievement of hotel objectives.
5. Assure personnel files are accurate and comply with both local, federal regulations.
6. Assist with training teammates on understanding policies, pay procedures and benefits.
7. Administer personnel policies in a fair and timely manner.
8. Assist and fill in for different shifts and departments
9. Assist or conduct guest service team meetings.
Asset Management:
1. Assure ongoing team involvement in preventive maintenance programs.
2. Assist with the coordinating of capital projects and assure minimal disruption to hotel guests.
3. Assist in protecting the interests of the hotel during capital projects.
4. Inspect rooms, building exterior, grounds, parking lot, and other physical facilities to assure the appearance of the hotel property is in compliance with brand standards.
Technology:
1. Assist in the management of technology systems which include the property management system, time clock system, personal computer, computerized locking system and reservation system.
2. Assist in the maintenance of technology systems by completing routine checklist, back-ups and up-dates.
Administrative Responsibilities:
1. Assist with the review and approval of accounting, payroll, inventory, and administrative reports.
2. May prepare daily bank deposit.
3. Monitor and maintain procedures for control of supplies, cash and credit.
4. Maintain open communication with property departments, the management company, and outside vendors.
5. Represent the hotel and present policies to guests and team members.
6. Assist or complete accounting and administrative reports.
7. Assist or complete inventory checks.
8. Perform other related duties as assigned.
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Qualifications:
Minimum of 2 years of Hotel Experience. Minimum of 3Âyears of management or supervisory experience in any industry.
Bachelors degree in Hotel/Restaurant Management or Business or equivalent combination of education and experience.
Knowledge of local competition and general industry trends.
Highly trainable & motivated to learn. Strong leadership and a professional image.
Strong interpersonal, written and verbal communication skills.
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Physical demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential position functions. While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to sit, walk, climb, balance, stoop, kneel and reach with hands and arms. The employee will periodically lift and or move up to 25 pounds and occasionally lift and or move up to 50 pounds. Vision abilities required by this job include distant/close vision.
