Who we are
Portoro is a branded, tech-enabled property management company for premium vacation rental homes in top-tier leisure destinations​. Portoro curates a select network of large, premium vacation homes that provide guests with more consistency in quality and service, yet more diversity in experiences. We are raising the bar for the $100+ billion growing STR industry.
What we are looking for
Portoro is seeking a Field Operations Area Manager to assist with managing Portoro homes in Lincoln City and Depoe Bay, OR, while ensuring a flawless physical guest experience. This role requires excellent communication, extreme diligence, and perfect attention to detail. Culturally, this individual will be obsessed with hospitality for guests, homeowners, vendors, and fellow team members. We are looking for someone who is naturally positive and self-motivated. The Field Operations Area Manager is responsible for visiting multiple homes daily, being on call during busy times with the ability to solve issues in person, managing third-party vendor performance, and any other tasks related to home or guest management.
Responsibilities
Inspect Portoro homes within the specified market to enable a perfect guest experience, whle also protecting the value of the home
Distribute restocking supplies to Portoro homes within the specified market
Perform light maintenance as required during home visits
Respond to ad-hoc guest or owner relate- issues immediately during or after business hours
Communicate with internal stakeholders to prioritize and reprioritize your tasks
Communicate with local vendors or service providers professionally to ensure that all tasks are scheduled and completed on time in accordance with our quality standards
Support the Director of Field Operations in any projects or initiatives as required
Handle all administrative tasks on time
Qualifications
3+ years of hospitality, property management, or customer-facing experience
Comfort working in a startup environment with the empowerment to make decisions
Excellent communication skills, both written and verbal
Reliable car with space to carry supplies, a valid driver’s license, and the willingness to travel regularly within the designated area
Strong problem-solving and conflict-resolution skills
Legal right to work in the United States
Weekend and holiday availability required
Schedule needs to be flexible based on business needs
Positive and proactive attitude, with a strong focus on relationship management
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
Dental insurance
Flexible schedule
Health insurance
Paid time off
Professional development assistance
Vision insurance
Schedule:
Day shift
Evening shift
Every weekend
Monday to Friday
Morning shift
Rotating weekends
Weekends as needed
Work Location: In person
