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Veracity Consulting, Inc. is an Information Technology Solutions Provider. We offer our clients value added expertise in the development and use of Information Technology to expand and improve their organizations business processes. Currently, we are searching for a Helpdesk Specialist to join our team in Newport, OR.
What sets us apart? Our people. Without our Consultants we don't have a Company. Everyone matters at Veracity. We are a growing Kansas City based organization who takes great pride in providing our customers with exceptionally personalized and unique services. We are equally proud of our culture and the opportunities we provide for our team members. Because of our diversity, we are looking for smart, dynamic and intuitive people to join our growing team.
Job Description:
Multi-tasker who is detail oriented with solid technical skills. Responds to requests via ticketing system and diagnoses problems in various ways such as observation, discussion with users, recreation of issue or research. Ensures a timely process to address issues and clearly documents resolutions. Serves as a focal point for customer concerns and will need to demonstrate strong communication skills. Knowledge in Active Directory, hardware setup, basic hardware repairs, imaging and software installation required. Assignments may be broad in nature requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.
Associate Degree preferred
1 year experience
Active Directory Experience
Remedy or ServiceNow ticketing system experience preferred
Regular and predictable attendance required
To be considered an applicant for a position, you must: (1) complete the application in full; (2) apply for a specific, available position; and (3) meet all stated minimum qualifications. Applications that are incomplete or are submitted for "any" position will not be considered. Applicants are good for 90 days. If you are not selected within 90 days of submission, and remain interested in a position, you must submit a new application.
Veracity Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran and any other characteristics protected by law.
In addition to federal law requirements, Veracity Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
