NWM is seeking a Lead Residential Inspection Coordinator to oversee the daily operations of residential inspections, ensuring seamless scheduling, quality control, and proactive communication with internal teams and external clients. This position calls for a dynamic leader who can handle administrative duties, foster team growth, and collaborate across departments to optimize processes. We are a fast-growing and dynamic company and are looking for someone who can grow with us. Our team works with over 30 lenders and over 200 inspectors across the country to provide quality construction progress reports.
Key Responsibilities:
Administrative and Inspection Coordination:
Manage all aspects of residential inspection coordination, including scheduling, quality control, and inspector oversight.
Onboard new inspectors ensuring quality work and quick turnaround (sometimes onboarding multiple inspectors in one day).
Provide timely and professional responses to lender communications.
Address and resolve inspector-related issues, such as payment negotiations and quality concerns.
Team Support and Development:
Conduct regular check-ins with the inspection team to provide guidance, address challenges and develop solutions.
Partner with the Department Director and Lead Report Writer to develop and implement efficient inspection practices. This includes scheduling, onboarding, site inspections, service delivery, invoicing, payment etc. These processes are evolving and must consider the entire life cycle and involve various departments.
Collaborate with the recruiting team for the recruitment and onboarding of new inspectors.
Process Improvement and Collaboration:
Maintain and update the locations board to support effective scheduling and resource distribution.
Work closely with various departments to refine inspection processes and elevate service quality.
Implement and uphold best practices for inspection coordination to align with company standards.
Qualifications:
Demonstrated experience in residential inspection coordination or a similar role.
Strong organizational and administrative capabilities.
Excellent communication and interpersonal skills.
Proven ability to manage and resolve conflicts effectively.
Experience in team leadership and support.
Proficiency in scheduling and coordination software.
Ability to collaborate with diverse teams and enhance operational workflows.
Ability to evolve and grow with the company as we develop and implement new services for a growing client base and expanding region.
Construction knowledge.
Ability to think critically and share a long-term vision of company growth.
Are you interested?
Apply Here
