We are an established local glass shop currently looking for an organized, practical, and action-oriented Customer Coordinator. This role plays a critical interaction between our customers and operations and must be accurate with notes and details while communicating information in a time sensitive manner. Must be able to handle two or three things at once with a sense of follow through. Previous experience in the glass industry is a huge plus and could start you out making more money!
Responsibilities:
-Return incoming phone calls and emails, (average of 40 -50 calls - 20 emails per day)
-Ask the right questions to find out what the customer needs
-Take good notes, document conversations, and use CRM and other platforms to record info.
-Know and manage multiple service techs calendars and set appointments
-Gather and document and organize all pertinent information related to incoming calls
-Appointments need to be confirmed the day before by phone call
-Know the geography and locations we service
-Return all phone calls and emails with good etiquette and penmanship
Skills and Experience:
-Ability to handle stress
-Ability to follow directions
-Must work quickly, but with an attention to detail
-Accurate time management and organization
-Ability to multi-task and complete assignments
-Glass, Glazing or construction experience would be preferred
Company paid health benefits, PTO and monthly profit sharing .
If you are interested please send an email telling me about your relevant experience along with a copy of your resume. We look forward to hearing from you!
