Vacancy expired!
About Stash Tea
Stash was founded in Portland, Oregon in 1972 to challenge the convention and vibrantly reinterpret how people experience tea, by combining flavors in ways no one has before.
Since then, Stash Teas mission has been to brew the boredom out of the world, with best-in-class ingredients and diverse flavors that delight the senses, surprise your taste buds, and brew up brighter and true-to-name.Position Summary
To receive and process requests and concerns in an effective and timely manner for all direct sale consumers while sustaining and promoting the high-quality brand of the company. We are really looking for someone that we can develop and grow in our companyDuties of Position
1. Receives and responds to inquiries and concerns via telephone, correspondence, email and live chat
2. Coordinates closely with the eCommerce team in working collaboratively towards a unified eCommerce / direct consumer sales program
3. Processes orders via phone and online and distributes them to needed personnel
4. Sends out coupons, samples, and catalog requests
5. Communicates web and customer issues with appropriate departments including Production, Quality Assurance, and Accounting
6. Performs product reviews with an internal team.
7. Processes customer complaints and returns
8. Documents required information as well as any additional information needed for each customer inquiry received
9. Successfully and consistently applies knowledge about company policies, procedures and pricing to best meet customer needs
10. Processes customer information in maintained company systems in an efficient manner to provide quality service and easily tracked data
11. Analyzes customer records on a computer system, and make any corrections and/or modifications within company guidelines
12. Contacts customers to obtain missing information or data to ensure complete and accurate records/transactions
13. Be available for customer support during the customer service hours of operation and work the schedule that is assigned by the manager.
14. Manage customer data within the CRM platform and utilize reporting to analyze areas for continuous improvement.
15. Create new templates, bot chat answers, write customer-facing copy, etc. as needed.
16. Performs other related duties as assigned.Requirements
Associates degree or 2 years of work experience in customer service, a call center, etc.
MS Office, with strong computer skills in Word and Excel
10-key data entry
Professionally answering customer inquires and problem solving issues over the phone
Experience with Shopify web software and SAGE X-3 ERP System preferredDays and Hours
Monday thru Friday. 8:00am to 4:30pmApplication Process
To apply, please upload your resume & cover letter to https://recruiting.paylocity.com/recruiting/jobs/Details/223002/Stash-Tea-Company/eCommerce-Customer-Service-Associate
