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Our client is hiring technical Customer Service Representatives to join their team! This position would require answering a high volume of calls regarding billing, sales and technical questions from company's customers. This is a great long term opportunity with room for growth!!
If interested in this opportunity, please apply with an updated resume and contact information. Interviews are taking place this week!!
Job Description:
-Calls are scripted but flexible.
-Each employee utilizes one computer screen and company's proprietary software program.
-Assist customers in setting up accounts,canceling accounts, phone trouble shooting, sharing promotional
opportunities, etc.
Essential Duties and Responsibilities:
-Talks with customers by phone and receives orders for installation, turn on, discontinuance, or change in service.
-Provide service courteously, accurately, and efficiently.
-Work sitting at a desk at least 95% of daily staffed time, not including scheduled breaks using a computer and
talking on the phone to customers.
-Solicits sale of new or additional services.
-Research complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
-Ensures customer retention and satisfaction.
-Understanding and following of products, services, billing procedures, and sales procedures.
-Comply with minimum performance standards including calls per hour, call monitoring scores, occupancy, and
attendance.
-Responding to customer correspondence and updating customer personal information.
- Ensure customer information stays private, secure, and confidential.
* ***Candidates must have open availability for scheduling, 7 days a week, 6:00am-9:00pm***
This position requires a pre-employment drug screen and background check.
