Scheduling and Customer Service Associate

Scheduling and Customer Service Associate

13 Mar 2024
Oregon, Portland, 97201 Portland USA

Scheduling and Customer Service Associate

Western Pacific Building Materials is a successful family-owned and locally operated company that operates six large manufacturing and distribution facilities in Colorado, Oregon, Texas, and Washington. The company is recognized as the nation’s largest and industry-leading independent millwork distribution company for new home construction.

Since 1991, our goal has been simple: we ship high-quality products on time to new home construction businesses. Our company's experienced leadership and our rewarding culture provide a positive experience for both our customers and employees.

Job Summary:

Our industry-leading door and millwork company has an entry-level opportunity for an organized and dedicated Scheduler to join our successful team! Our long-term, relationship-based customers are professional home builders in the Portland Metro area. As a scheduler, you will communicate with our customers via phone, text, and/or email to coordinate their delivery needs and plan our daily manufacturing schedule. If you enjoy taking care of customers and a fast-paced, decision-oriented position in a stable business environment, this is the opportunity for you!

Responsibilities and Duties

Daily hands on customer and department communication

Work directly with the builder or homeowner to help them meet their delivery needs

Manage the computerized and paper production scheduling system

Maintain a customer friendly and professional attitude when dealing with customers

Basic computer skills and typing skills

Detail oriented and good organizational skills

Benefits:

Opportunity to work in a professional, stable and growth based company culture which creates opporunties for future career advancement.

Medical, Dental and Optical Insurance for Employee and Family (we have two plans to choose

from /pricing depends on plan chosen) available after 60days

Short term disability (at a very reasonable rate to employees) available after 60 days

$50,000 life insurance policy on all employees (as long as they are employed with West Pac)

atNO CHARGEto the employee

401K (both pre-tax and ROTH style accounts offered), available after 60days. Company has

matching program

Profit sharing (qualify after working one year / paid out in December as long as we have a profit

/ can be put towards 401K)

Major Holidays paid

An employee will begin to earn and accrue PTO on the first day of employment and is eligible to

use accrued PTO beginning on the 90th calendar day of employment.

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