We are an independent automotive repair facility seeking a knowledgeable, friendly, and customer-focused Auto Parts Sales and Parts Repair Advisor to join our team. The ideal candidate will be responsible for providing excellent customer service, managing customer inquiries and orders, assist customers in finding the right parts and for their vehicles and ensuring a smooth and positive experience for our clients. If you have strong communication skills and enjoy helping people, we'd love to hear from you!
Key Responsibilities:
Greet customers in person, over the phone, and via email, providing a warm and professional customer experience
Assist customers in identifying and locating auto parts
Provide accurate information on product availability, pricing, and specifications
Assist customers with inquiries about parts repair services, pricing, and availability
Coordinate with the repair technicians to ensure timely completion of repairs and communicate updates to customers
Resolve customer inquiries and issues in a professional manner
Handle customer concerns and complaints with empathy and efficiency, striving for quick resolution
Process orders and manage transactions, including invoicing and payment collection
Stay up-to-date with industry trends and new products
Collaborate with team members to improve service quality and operational efficiency
Qualifications:
Previous experience in the automotive or parts repair industry
Basic knowledge of automotive parts and repair processes is a plus
Proficiency with computer systems and customer management software
Excellent customer service and communication skills
Ability to manage multiple tasks and prioritize effectively
High attention to detail and accuracy in handling customer information
Positive attitude and a willingness to learn
What We Offer:
Competitive hourly wage
Medical, dental, vision insurance
Company paid life insusrance
401K with profit sharing
AFLAC availability
Flexible Spending Account access
Vacation Time, PTO Time, Paid Holidays
Monday-Friday day shift. NO weekends or nights
Employee discounts on parts and services
Opportunities for professional growth and advancement
A supportive and friendly work environment
About Us:
We are a trusted supplier of auto parts and parts repair business in SE Portland known for our commitment to quality repairs and exceptional customer service since 1947. We pride ourselves on offering exceptional customer service and high-quality products to our community. We specialize in the repair and refurbishment of various automotive components, and we strive to provide our customers with a seamless and satisfying experience. Join our team and be a part of a company that values expertise, teamwork, and customer satisfaction.
How to Apply:
Work in a fun industry that allows you to fulfill customer’s needs. Interested candidates are encouraged to email resume. Thank you and we look forward to meeting you!
