Description This Customer Service Representative position via Robert Half in a dynamic, rapidly-changing call center might be the job for you, if you're looking for work in the Healthcare/NHS field. Articulate, highly-skilled Customer Service Representatives will be interested in this position if they love building solid customer relationships. If you're looking for a long-term contract / temporary engagement, and can work in Portland, Maine, this could be the Customer Service Representative position for you!Major responsibilities
Provide accurate, friendly customer service in a timely fashion
Be a part of business development by by actively cross-selling and referring customers
Manage the fielding and sending of important written business correspondence
Receive and place telephone calls Requirements - Excellent customer service and office administrative skills
Enthusiastic attitude and an engaging businesslike approach
Call Center Customer Service experience
Phone Etiquette experience
Inbound Telephone Calls experience
Phone Coverage experience
Solid understanding of Answering Multi-Line Phone System
Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Strong proficiency in Excel and other Microsoft Program skills required
Excellent written, verbal and social communication skills
Ability to navigate multiple computer systems and applications
Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
Demonstrated experience performing extensive research to resolve complex customer inquiries
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred
If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today! Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
