Customer Service Representative

Customer Service Representative

01 Nov 2021
Oregon, Portland, 97201 Portland USA

Customer Service Representative

Why get your Career started with Fireside?With locations in both Oregon and Washington Fireside is the Northwest premier provider of fireplace hearth products and garage doors, specializing in the service and installation of quality fireplaces, garage doors, BBQ, fire-pits and more. We are a growing company that has been in business over 30 years. We pride ourselves in employee training and encourage employee growth within the company.About the Position:The ideal candidate for the Customer Service Representative position is self-motivated, enjoys working one-on-one with customers and thrives in a fast-paced environment. A successful member of the Customer Service team is a positive and constructive member of the team who communicates clearly and intentionally, ensures that their message is constructive and will be interpreted correctly.Position Requirements:Meet deadlines and offer to support team members

Brings fresh ideas to the team

Develop a daily routine - e-mail, voicemail & follow up

Organize a workflow that meets our customers’ time-frames

Maintain an organized filing system and orderly records of interactions with customers

Ensure every customer is followed up with properly and in a timely manner

Accurately process orders, form applications, requests and update transaction status

Work with the Customer Care team to accurately maintain the customer database

Provide great service when interacting with consumers

Must be punctual and help with duties needed to keep inside support operating successfully

Customer service skills

Additional knowledge, skills, and abilities:High School Diploma, General Education Degree or equivalent

Knowledgeable about good customer service ethics, principles, and following procedures

Ability to learn and understand technical aspects of our products and business

Adept with basic software such as Word, Excel, Outlook etc…

Successfully demonstrate good listening and communication skills both verbally and in writing

Prior experience working in construction, HVAC, fireplace or garage industries is a plus

What We OfferCompetitive Wage

Medical, Dental, and Vision coverage

Life Insurance

Flexible Spending Account

401K / Company Match

Paid Time Off

Team building and BBQs

Product discounts


Personal growth, education, and training

Comfortable, casual dress code

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Job Details

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  • Hiring Company
    Fireside Home Solutions
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