STATUS: Full-time, exempt
REPORTS TO: COO
LOCATION: Remote, United States
Living Future is seeking an IT Director to manage all facets of the organizations’  technology infrastructure including its Salesforce instance and other SaaS platforms, respond to work submission requests from staff as needed, and make sure staff is up to date and trained on any changes made to our technology systems or processes. Living Future operates in an Apple (Mac OS) environment, with a fully remote workforce. 
 Infrastructure Act as a Salesforce Technical Architect and Administrator, maintaining and connecting Living Future’s various SaaS platforms and managing all technical aspectsConfigure and maintain user accounts, reports, custom fields, dashboards, workflows and other routine tasks in Salesforce and other platformsEstablish and document Salesforce best practices Lead major grant-funded technology projects in collaboration with outside consultants including work on a planned 2025 multi-million dollar Federal grantComplete regular internal system auditsManage Living Future’s domains in GoDaddy and ensure SSL Certificates are up to date Monitor, update, and maintain the back end of email marketing software PardotAssist with the on-going maintenance of  two Salesforce Experience Cloud sites Articulate design and function considerations, trade-offs, benefits and recommendations for technical architecture with Living Future program teams.Work with outsourced front end support to ensure the smooth running of Living Future’s web propertiesHandle the backend of the website, including database and server integrationAnalyze website performance and troubleshoot errorsSet up work computer (Apple products) and peripherals for new staffSupport Train and provide technical support to staff on platforms including but not limited to Google Workspace, Asana, Salesforce, Zapier, SurveyMonkey Apply, Sage Intacct, Adobe, and Mac OSManage and execute the IT work request submission forms in Asana Research, review, recommend, test, implement, project manage and train staff on technology solutions to meet new and evolving organizational needs while working within budgetary requirements typical of non-profit organizationsHelp to provide data access and transition support from departing employees to departmental leads and new hires in instances of staff transitionsCollaborate with various teams to translate business requirements into Salesforce features, functionality, and processesRespond to issues, change requests, and other administrative needs of Salesforce & Pardot end usersAdministrativeSubmit all IT purchase requests Manage and submit IT expense reports through FyleMonitor IT credit card and work with the Finance department to ensure purchases stay within the scope of the Technology budget
 
