McDonald’s USA LLC is seeking a Franchise Business Partner. This role serves as the primary point of contact to assigned franchisees. This position assists the Operations Officer and Field VP with driving the US strategy and key initiatives at the Field Office level.This role will support the Oregon market. You will provide leadership, coaching and strategic direction to assigned Franchisee, Owner/Operators (O/O) to deliver outstanding Quality/Service/Cleanliness (QSC) and customer experience to enhance short and long-term sales, guest counts, cash flow and market share. Consistently demonstrates McDonald's values and leadership behaviors to build positive business relationships with key partners including Owner/Operators, Field Leadership Teams, Suppliers, and Functional Partners for the primary goals of driving income by delivering an excellent customer experience.Role:Works as the lead contact and business coach to assigned franchiseesCultivates productive, influential working relationships that result in improved business resultsAccountable to help Franchisee improve customer satisfaction, Guest Counts, and sales & cash flowProtects the McDonald’s brand by identifying and addressing issues that may pose risks to customer experience, and ensures brand perceptions are addressed appropriatelyIdentifies root cause issues at the organization and restaurant levels through data analysis, in-person observation, and partner conversationsPartners with Franchisee to detail organizational strengths/weaknesses and assist the Franchisee in their development of structured business growth plans and objectivesConducts structured coaching activities (i.e., Business Reviews, Business Planning Sessions, Systems Excellence Visits, etc.) for assigned Franchisee’s organizationImproves Franchisee’s capabilities by using optional company tools and available resources, Field Operations Consultants support & expertise, and best practices across business functions (e.g., finance, marketing, operations, etc.)Uses data and analytics from all Field Operations Consultant evaluations to guide their decision-making and time allocation in service of FranchiseeBenefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $98,140 - $125,130 / per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
