Overview:
Join our team as a Part Time Guest Service Agent where you will play a crucial role in ensuring a seamless guest experience during their stay. As a Guest Service Agent, you will be responsible for overseeing the daily operations of our hotel, providing exceptional service, and maintaining accurate records. This position offers an exciting opportunity to be part of the hospitality industry and work in a dynamic environment. This position is for 2-3 days a week, including weekends. Hourly rate: $17/hour  What you'll doYou’ll take care of our guests, including check in/check out, billing, ensuring we collect correct guest data, and communicating any guest issues that ariseWork with our Front Office Manager and the rest of the Hoxton team in executing selling strategies and ensuring maximum occupancyInform guests of all the fun things to do in the hotel, including providing information on our restaurant & bars, as well as activations, and activities going onKnow the neighborhood and provide recommendations for dining, shopping, and activitiesProactively keep an eye on all our public area spaces, whether it’s spotting a pillow in the lobby that needs some fluffing or seeing a guest from afar that looks lostAssist guests with luggage storage and package retrieval as neededMaintain a positive and friendly attitude at all times, even when working to achieve solutions to challengesLend a hand to not only guests but your colleagues and team alike - we’ve always been in it together, but as we re-open even more so than beforeYou’ll work closely with the Housekeeping, Sales, and Restaurants teams to make sure the overall operation is running smoothlyTake safety seriously and follow all fire & security procedures, health & safety standards, and ensure you’re working in a safe manner at all times
