Guest Service Associate I - WorldMark Portland Waterfront Park

Guest Service Associate I - WorldMark Portland Waterfront Park

24 Oct 2024
Oregon, Portland, 97201 Portland USA

Guest Service Associate I - WorldMark Portland Waterfront Park

We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Swing ShiftStarting at $18/hr + Trimet PassHow You’ll Shine:As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.How You'll Make an Impact:

Bring smiles to guests from around the world by providing warm welcomes.

Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.

Process cash and credit card transactions strictly following established procedures.

Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.

Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.

Reserve and confirm reservations for individuals and/or groups.

Provide guests with room rate quotes.

Respond to guest inquiries and concerns as quickly and completely as possible.

How You’ll Be Rewarded:

Medical, Dental, and Vision Insurance within 30 days of hire.

Flexible work schedule options – full, part time, year round and seasonal positions available.

Discounted hotel & resort stays PLUS additional travel perks on airfare, car rental, and activities.

Generous paid time off including holiday, vacation, and sick time accruals – accrue up to 29 days annually.

Tuition Reimbursement up to $6,000 per year.

401K Retirement Savings with company match up to 6%.

Health & wellness programs including Health Coaches and incentives.

Flexible spending accounts for health and dependent care.

Various cultural diversity programs and Diversity Resource Groups (DRGs).

Wish Day – 8 hours paid for volunteering for a local organization or charity.

Numerous growth and developmental opportunities.

A role with purpose - to ensure our guests experience the vacation of their dreams!

What You’ll Bring:

Professional appearance and a positive, can-do attitude.

Excellent communication skills with the ability to read, write and understand English.

Ability to solve problems with minimal supervision.

Basic math skills and knowledge of proper cash handling procedures.

Ability to multitask and work in a fast paced environment.

Strong attention to detail and organization skills.

Basic computer and office skills.

How You'll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Wish day paid time to volunteer at an approved organization of your choice

401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

Legal and identify theft plan

Voluntary income protection benefits

Wellness program (subject to provider availability)

Employee Assistance Program

Where Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.

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  • Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator (\"CSC\") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet\'s health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian\'s instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. THE FIVE PRINCIPLES Quality \' The consumer is our boss, quality is our work and value for money is our goal. Responsibility \' As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality \' A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency \' We use resources to the full, waste nothing and do only what we can do best. Freedom \' We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIESLeadership € Customer Focus € Peer Relationships € Integrity & Trust € Action Oriented € Listening Functional € Preventative care and OWPs € Communication Skills € Client Service Skills € Priority Setting € Time Management CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability \' Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multipl

  • Job Description:

Job Details

  • ID
    JC52763583
  • State
  • City
  • Full-time
  • Salary
    N/A
  • Hiring Company
    Travel + Leisure Co.
  • Date
    2024-10-25
  • Deadline
    2024-12-23
  • Category

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