At ZoomCare we are working hard to make healthcare easy. Our mission is to deliver innovative, high-quality, convenient healthcare when patients need it. We offer same-day, no-wait visits in urgent care, primary care, and specialty care and we're expanding from our roots in the Pacific Northwest to new markets. We hope you will apply to become part of our dedicated, fast-moving team of superstars!ZoomCare is seeking a Medical Director of Primary Care to join our team! The Medical Director of Primary Care is responsible for leading clinical efforts across ZoomCare’s primary care operations, driving performance in key clinical quality metrics, Hierarchical Condition Category (HCC) coding recapture, and certification as a Patient-Centered Medical Home (PCMH). This leadership role requires a dynamic individual who thrives in a collaborative environment and is passionate about improving patient outcomes, optimizing clinical processes, and supporting primary care physicians and teams.ESSENTIAL FUNCTIONSReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Represent our values: Awesome, Creative, Respectful, Team Players, Get it Done.
Lead efforts to achieve and maintain optimal clinical quality outcomes across primary care, with a particular focus on preventive care, chronic disease management, and population health.
Develop and implement strategies to improve performance on key quality metrics (e.g., HEDIS, STAR Ratings, preventive screenings, and chronic care management).
Monitor and report on clinical quality data, providing actionable insights to clinical teams and leadership to drive improvements.
Collaborate with operational leadership to ensure seamless integration of clinical initiatives with day-to-day practice workflows.
Oversee the training and implementation of the process of HCC coding recapture for the primary care population, ensuring accurate documentation and coding practices that reflect the full complexity of patient care.
Train and support clinical teams on proper coding techniques to optimize risk-adjustment and reimbursement.
Analyze coding trends and identify opportunities for improvement, while working with clinical and administrative teams to ensure compliance and accuracy.
Co-lead the initiative to achieve and maintain PCMH certification, working closely with the operations and administrative leadership to align clinical and non-clinical processes.
Develop and implement strategies to enhance care coordination, patient engagement, and care team collaboration in line with PCMH principles.
Ensure that clinical workflows are optimized for patient-centered care, emphasizing access, continuity, and comprehensiveness.
Act as a champion for continuous quality improvement, fostering a culture of learning and innovation within the primary care teams.
Lead clinical initiatives to streamline operations, reduce inefficiencies, and enhance patient satisfaction.
Stay current with healthcare trends, regulatory changes, and industry best practices, implementing best-in-class clinical approaches.
Provide thought leadership and guidance in transforming ZoomCare’s primary care services, driving the adoption of new technologies, workflows, and patient care models.
Work closely with the Chief Medical Officer, Clinical Operations, and other leaders to develop and implement long-term strategies for clinical excellence.
Mentor and support primary care providers, providing coaching and guidance on clinical decision-making, patient management, and quality improvement initiatives.
Serve as a key representative of ZoomCare’s clinical leadership team in meetings, initiatives, and external engagements.
Share on-site supervision of new providers in their first 3 months (side by side) duties with practice leads
Serve as the Practice Lead for Family Medicine
Primary Care Quality Report and Quality Measures
Weekly one on one meetings with Chief Medical Officer
Other duties as assigned.
QUALIFICATIONS
Medical Doctor (MD) or Doctor of Osteopathic Medicine (DO) degree required.
Board certification in Family Medicine, Internal Medicine, or a related specialty.
5+ years of clinical experience in primary care, with 1+ year in a leadership role preferred.
Demonstrated experience in managing clinical quality metrics, HCC coding, and population health initiatives.
Strong understanding of healthcare systems, value-based care models, and risk adjustment.
Proven track record of driving change, improving clinical outcomes, and leading cross-functional teams in a fast-paced environment.
Excellent communication, interpersonal, and leadership skills, with the ability to influence and motivate diverse teams.
Familiarity with electronic health record (EHR) systems and healthcare data analytics tools.
Knowledge of Patient-Centered Medical Home (PCMH) standards and experience in leading PCMH certification processes.
Proficient in Adobe, Google Suite, Microsoft Office Suite, Slack or related software and an ability to quickly learn new technology systems.
Vaccinated against COVID-19, Hepatitis B., MMR, PPD, Varicella (Chickenpox), and TD/TDAP.
CPR/BLS Certified, or ability to become certified within 60 days of hire.
COMPENSATION PACKAGE
Medical, Dental, Vision benefits
401K with employer match
Paid Time Off, Paid Holidays, Paid Parental Leave, Sabbatical Program
Salary Range: $250,000 - $280,000
Other Compensation: May be eligible for other compensation such as bonuses
WORKING CONDITIONS
High availability day and night for on-the-spot problem solving.
Direct clinical care of approximately up to two full days (8 hours/day) per week where applicable. Approximately one day of clinical support per week (17 hour shift) and approximately one day of protected administrative time per week (8 hours)
Project timelines and work volume / deadlines may often require more than your scheduled hours per week or work outside of regular business hours to complete essential duties of this job.
Ability to work at a computer and stand for long periods of time.
Occasional reaching and lifting of small objects and operating office equipment.
Ability to adjust focus between close and distance vision.
Prolonged periods of sitting and/or standing at a desk and working on a computer.
Exposure to sensitive and confidential information.
Ability to be fit tested and wear a respirator, when required
ZoomCare is committed to the safety and wellbeing of our employees and patients. Therefore, we require that patient-facing employees receive all required vaccinations, including, but not limited to, Hepatitis B., MMR, PPD, Varicella (Chickenpox), TD/TDAP, and all employees to receive COVID-19 as a condition of employment. Medical and religious exemptions or reasonable accommodations may apply.Job Category: Healthcare Provider Team
