Onsite Service Dispatcher

Onsite Service Dispatcher

03 Nov 2023
Oregon, Portland, 97267 Portland USA

Onsite Service Dispatcher

Onsite Service Dispatch , Portland, OR

Kelly Services is currently seeking an onsite Service Dispatcher role for one of our top clients in Portland, OR.

This is a contract to hire role. Hours would be from Monday-Friday from 7:30 AM-4:00 PM local time.

Pay is $20/hr

Service Dispatchers are responsible for the timely dispatch emergency service requests, processing emails, and taking inbound phone calls from all service lines for Client CSS and Client SAT. This position regularly interacts with Customers, associates within the PNC, Field Service Leaders, and Technicians.

Responsibilities
  • Review service requests for scope accuracy and special requirements.
  • Dispatch emergency calls for Client CSS Technicians and Subcontractors.
  • Dispatch emergency calls for Client Access Technologies via SAP & Astea.
  • Process 3rd Party Email boxes by generating tickets and responding to customers.
  • Process SAT email boxes by generating tickets and responding to customers.
  • Handle incoming phone calls from Customers, Field Technicians/Subcontractors, and Branch Personnel.
  • Document open service tickets by capturing relevant information from field technicians including times, dates, issues, causes and resolutions.
  • Ensures that important commitments are fulfilled, and deadlines met.
  • Expresses commitments to satisfactorily resolve and/or escalate customer issues.
  • Prioritize customer issues above lower priority activities.
  • Must be able to find and research a customer's service and/or alarm history.
  • Follows established sequences, policies, and procedures.
  • Complete all other tasks as assigned.
  • Complete miscellaneous tasks as assigned.


Experience/Skills:
  • Excellent written and verbal communication skills, including strong telephone skills.
  • Strong computer keyboarding skills; the ability to type while speaking on the telephone.
  • Excellent Customer Service skills; able to diffuse tension, listen, empathize, and work to set & meet expectations towards solving customer issues in a calm fashion.
  • Excellent attendance track record.
  • Possess the ability to build relationships with internal/external customers and vendor partners.
  • Creative prioritization and problem-solving skills.
  • Strong team player through active participation; able to learn, share best practices and contribute to a positive team environment.
  • Experience with Microsoft Word, Excel, Outlook and Internet Explorer.


Apply Today!

Available for purchase and administered by a designated third-party vendor

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

Why Kelly ® Technology?


Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.

About Kelly ®


At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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