The Clerk's Office of the United States District Court for the District of Oregon is now accepting applications for the position of Help Desk Technician in the Portland Division. The incumbent is part of the Information Technology team and provides personal computer end user support as well as general administrative and project assistance. This position is temporary and subject to the availability of funding. This position may become permanent without further competition. More than one position may be filled with this announcement.
Representative Duties: Responsibilities of this position may include but are not limited to the following:
Responds to personal computer help desk calls and e-mails, logs computer problems, and assists with routine problems. Escalates problems that are not quickly resolved via the telephone or e-mail to the next level. Assists with web access, both Internet and intranet. Provides information and assistance to users on software applications, such as word processing and data entry.
Receives general incoming telephone calls to the Information Technology department and responds or forwards calls to the appropriate individual. Remains aware of team schedules, organizes staff calendars.
Prepares routine reports, form letters, notices, and other correspondence using templates and forms. Assists with preparing correspondence and documents, including typing, keyboarding, formatting, and generating documents from templates.
Assists the Information Technology team and vendor with telecommunications replacement projects.
Performs related duties, as assigned.
QUALIFICATIONS
Minimum Qualifications: To be eligible for appointment at CL 23, a candidate must have a high school diploma or equivalent and two years of general experience.
Educational Substitutions: Education above the high school level may be substituted for required general experience on the basis of one academic year (30 semester or 45 quarter hours) equals one year of general experience.
Candidates must also demonstrate:
A consistent past employment record;
Experience in dealing with routine and complex assignments;
Excellent typing and proofreading skills;
A demonstrated ability to think through, analyze, and interpret written communications;
Ability to prioritize tasks and work assignments;
Superior oral and written communication skills;
Strong interpersonal skills; and
A professional demeanor and appearance appropriate for a law or professional office environment.
SALARY RANGE
This position is classified at CL 23 ($42,179 - $68,568) depending upon the qualifications and experience of the successful candidate.
HOW TO APPLY
To apply, submit the following:
1. Letter of Interest (Cover Letter);
2. Resume; and
3. A list of 3 professional references.
Send electronically to hr2@ord.uscourts.gov in pdf form. Electronic submissions should be combined into one pdf document. These items should arrive at the Court no later than 4:30 p.m. on Monday, August 12, 2024. Incomplete packets and those submitted after the deadline date will not be considered. Verification of employment and education and reference checks will be made prior to any offer of employment.
The Court provides reasonable accommodation to applicants with disabilities. If you need reasonable accommodation for any part of the application or hiring process, please notify the Human Resources Division of the Clerk's Office at 503-326-8165. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
CONDITIONS OF EMPLOYMENT
Applicants must be United States citizens or lawful permanent residents currently seeking citizenship or intending to become a citizen after meeting the eligibility requirement as outlined in 8 U.S.C § 1324b(a)(3)(B).
False statements or omissions of information on any application materials or the inability to meet conditions of employment may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
All information is subject to verification and background investigation.
An FBI background check is required for all individuals appointed to positions in the U.S. Courts. New employees are considered "provisional hires" pending the successful completion of the FBI background check.
Employees of the United States Courts serve under “Excepted Appointments” and are considered “at will” employees. As such, employment can be terminated at any time. Furthermore, Federal Civil Service classifications do not apply.
Duty station assignments are at the sole discretion of the appointing officer.
Employees are subject to mandatory participation in electronic funds transfer (EFT) for payment of net pay (i.e., Direct Deposit). (Limited exceptions are available upon request.)
The Court reserves the right to modify the conditions of posted job announcements or to withdraw an announcement entirely, either of which may occur without prior written or other notice.
In the event a position becomes vacant in a similar classification within a reasonable time from the original announcement, the appointing officer may select an appointee from the candidates who responded to the initial announcement without posting the vacancy.
The United States District Court for the District of Oregon is an Equity Focused Employer.
We value diversity and are committed to equity and inclusion in our workplace. The District of Oregon encourages applications from all qualified individuals and seeks a diverse pool of applicants in terms of race, ethnicity, national origin, sex, gender identity and expression, sexual orientation, age, languages spoken, veteran’s status, disability, religion, socio-economic circumstance, and any other status or characteristic protected under applicable federal law.
