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Rapidly Growing National Franchise Company in Commercial Cleaning Industry, seeking experienced person in Janitorial Operations. Must be strong trainer and have SUPERIOR CUSTOMER SERVICE skills. Career opportunity for person with strong work ethic. The Janitorial Operations / Brand Manager is responsible for inspecting client accounts, provides orientation to new franchise owners, and oversees, manages, and supports franchise owners and client accounts. This is a full-time salaried position. Must be willing to work nights and weekends as necessary. Must have a valid driver’s license, auto insurance coverage and a well-running respectable vehicle.
RESPONSIBILITIES:
CUSTOMER SERVICE MUST HAVES FOR SUCCESS:
Proactive onsite monthly inspections of client accounts.
Build and oversee relationships with franchise owners and clients to ensure satisfaction.
Handle client requests and issues
Franchisee development, support, and training
Bi-Lingual required (English/Spanish)
Attend all initial walk-throughs with new accounts and franchisees.
Solutions oriented to solve clients needs/issues.
Maintain client accounts with a goal of 98% or greater account retention.
Maintains relationships with all Franchise Owners, provides training and assists where needed
Ability to work nights and weekends on occasion as necessary.
QUALIFICATIONS
Demonstrate SUPERIOR customer service skills.
Excellent written and verbal communication abilities.
Able to organize and prioritize multiple tasks.
Conduct Training classes.
Must be willing to work some evenings as needed.
High school diploma or GED required; Bachelor’s degree preferred but not required.
Minimum 2 years Customer Service/Operations experience in the janitorial OR service industries
Professional appearance
Valid Driver’s License and Auto Insurance Coverage
Technology skills including the ability to use laptops, tablets, phones, Microsoft Office, the Internet, websites, email, apps and texting.
PERSONAL TRAITS:
Customer First mentality
Extremely organized.
Extremely detail oriented.
Thrives in fast-paced environment.
Brand building mindset
High Integrity / Trustworthiness
Self-Directed / Motivated
Must present well.
Collaborative / Team Player
Responsible / Accountable
Patient & Persistent
Passionate
Driven to Succeed
BENEFITS:
Base Salary: $56K-$65K/year (plus additional bonus package (depending on experience)
Paid vacation after 3 months
Gas allowance
Company computer, phone, and tablet provided.
Complete paid training
Experience:
Customer service/ Janitorial operations: 2 years (Required)
Work Location: In person
