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Position: Quality Assurance Supervisor
Supervisor: Quality Assurance Manager
Hours: Full Time. May Include Some Evenings and/or Weekends
Wage: $44,000 - $51,000 annually
Benefits: Competitive Benefits
GENERAL RESPONSIBILITIES
Assist in the oversight of case management services and programming in a manner that is consistent with Transition Projects mission, values, policies and procedures. Participate actively in the planning, delivery, and evaluation of services. Function as the compliance supervisor of Veterans Services staff and SSVF subcontractors to ensure accuracy and completeness of files and data. COVID Vaccine Mandate: Transition Projects has a vaccine mandate. Proof of vaccine must be provided at time of hire – OR you may seek a religious or medical exemption. Thank you for your support in keeping our employees, and those who we serve, safe.This is a Full-Time, Non-exempt, Unrepresented Position.
Employees hired as into this position may have duty priorities adjusted as needed. Duties may take place at any of our service sites or off premises.
Supervisor Responsibilities:
1. Complete monthly data correction reports and assist in the training of staff and subcontractors as it relates to data completeness and file compliance.
2. Compile and complete monthly SSVF repository uploads.
3. Perform monthly site visits to subcontractors in order to monitor file and data completeness and accuracy, and report findings to the Housing Director.
4. Inform subcontractors of their compliance standing and issue notices of right to remedy.
5. Function as the point of contact between CARF and the SSVF program and ensure agency compliance regarding CARF standards.
6. Assist in developing and implementing on-the-job training and guidance for case management staff.
7. Assist in the development and improvement of SSVF policies and procedures.
8. Provide leadership, support, and positive role modeling for case management staff.
9. Provide support and assist staff in following policies and procedures.
10. Assist with program design, implementation, and evaluation to increase access to and efficiency of case management services, as directed.
11. Function as the managing supervisor of operations and staff in absence of manager and director, including extended absence and position vacancy.
12. Contribute to the selection of staff during the hiring process.
13. Contribute to the performance evaluation of staff, including contributing to performance appraisals, performance improvement plans, and disciplinary action.
14. Other duties as assigned
PERFORMANCE RESPONSIBILITIES: Each Transition Projects employee must:
1. Represent the organization professionally at all times.
2. Provide positive role models to residents, tenants and clients.
3. Maintain positive relations with clients, volunteers, co-workers, staff from other agencies, agency funders, and the general public.
4. Be tested for TB within 30 Days of hire and be retested at least annually thereafter throughout employment.
5. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
6. Plan and organize work effectively and ensure its completion.
7. Exercise necessary cost control measures.
8. Demonstrate reliability by being present for work as scheduled, arriving and leaving on time and taking breaks in expected time frames.
9. Interact effectively with persons of diverse ethnic backgrounds, religious views, cultural backgrounds, and sexual orientations and treat each individual with respect and dignity.
10. Demonstrate team behavior and promote a team-oriented environment.
11. Demonstrate initiative.
12. Participate in ongoing development and improvement of all program processes and relationships.
PHYSICAL/MENTAL REQUIREMENTS: The physical and mental demands described here are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job.
1. Hearing and vision adequate for interaction with clients, interaction with staff and interaction with the general public.
2. Hearing adequate for telephone work. Vision adequate for close work.
3. Hand and finger dexterity adequate to operate standard office equipment.
4. Ability to walk, bend, stand, sit, reach, stoop, pull, sit, squat, and climb stairs.
5. Sitting at a desk completing paperwork and working on a computer for lengthy periods.
6. Mobility to allow responsive traveling to client residences located around the metro area.
7. Reasoning ability to make decisions that reflect consistency with Transition Projects philosophy, policies and procedures.
MINIMUM QUALIFICATIONS
1. The right individual for this position has a passion for helping others, is nonjudgmental, and is able to deal with difficult situations in positive and constructive ways.
2. Applicants must:
Possess a Bachelor's degree (graduate degree preferred) with 2 years’ experience technical writing and data entry, or
Have had 4 years’ experience working with homeless populations with at least one of those years managing a federally funded program.
3. Demonstrated ability to train, lead, and provide support to colleagues.
4. Demonstrated ability to be an effective problem solver.
5. Demonstrated ability to interact with other agencies in developing and providing services to clients; including ability to advocate on behalf of clients for services with other agencies.
6. Demonstrated knowledge of chemical dependency and mental health issues and appropriate treatment resources.
7. Ability to identify and work effectively with property and building managers, developing positive long-term relationships.
8. Ability to provide mediation between agencies, clients, and property and building managers.
9. Up-to-date familiarity of community resources and services available to assist the homeless.
10. Demonstrated knowledge of domestic violence and sexual assault issues and resources.
11. Demonstrated knowledge of services available to assist the homeless.
12. Demonstrated knowledge of services available to assist veterans.
13. Demonstrated ability to work as part of a team in the delivery of services to clients.
14. Computer literacy. Demonstrated ability to use word processing, database, spreadsheet, e- mail, and Internet programs.
15. Demonstrated ability to maintain accurate and comprehensive client files.
16. Demonstrated ability to prepare accurate and comprehensive statistical and narrative reports.
17. Bilingual English/Spanish preferred.
18. Valid driver’s license, liability insurability and possession of reliable transportation, or otherwise capable of responsive off-premises mobility.
