MedCure, Inc.Orders Team Support Specialist Status: Full-TimeDepartment: Business Development Classification: Non-ExemptReports to: Director of Account OperationsJob Summary:The Orders Team Support Specialist works with Customers, Business Development, Laboratory, Quality and otherfunctional groups as required to ensure orders are transacted accurately, in a timely manner, comply with orderprocessing guidelines, contractual and financial compliance. The Orders Team Support Specialist will beexperienced in a high complexity order processing environment, possess a strong understanding of cross functionalimpacts of transactions, and be flexible and solution-oriented. We are looking for passionate peoplewho have strong analytical, written and verbal skills, but are also empathetic, optimistic and customer-minded.Although we will empower you with the technical knowledge, strategies, tools and resources you will need, youshould be able to provide clear instructions in response to any question, pivot on a dime, and be adept at seekingout additional knowledge beyond the original question to provide exceptional service and drive deeperengagement with our customers.Essential Tasks:Process orders from the customer by reviewing purchase orders received against contract terms and pricing priorto entering sales orders into ERP system.Compose, compile and/or coordinate customer estimate requests.Resolve pricing and inventory discrepancies when they arise.Effectively communicate with customers regarding services offered by MedCure. Provide timely informationregarding the status of opportunities, estimates, orders and shipments.Provide internal reporting as needed.Maintain complete and accurate customer order files.Ensure that management policies and procedures are followed.Perform ad hoc projects and administrative duties as they are assigned.Sales Support - work with Account Executives to maintain sales opportunity information. Will review and compileestimates provided to customers.Opportunity Management - monitor incoming leads, ensuring sales opportunities are routed to the AccountManagers.Accountability:The actions and decisions of the Orders Team Support Specialist have a strong correlation to the company'srevenue and operations. Decisions and actions have a high impact on reputation and customer satisfaction. TheOrders Team Support Specialist will have clearly stated standards, parameters, and processes, but must makeindependent decisions, prioritize effectively, and exercise excellent judgment.Knowledge and Skill Requirements:Minimum of 1-2 years high volume sales or customer service experienceExperience with complex pricing and contractsStrong coordination skills are required with the ability to multi-taskWork well with minimal supervision; work well with othersMust be highly detail-oriented to be able to reconcile order details to the customer order and complex contractsMust have excellent written, verbal and math skillsTechnologically savvy - must be comfortable with advanced computer usageIntermediate Excel skills (knowledge of vlookup and pivot tables)ERP experience is a plusGeneral knowledge of anatomy or surgical technology is a plusEducation Required:Bachelor's degree preferredWork Environment:Fast paced, dynamic environment with frequent interruptions and rapidly changing prioritiesPosition occasionally requires overtime hoursAbility to lift up to 15 lbs.Sitting for long periods of time - working at computer and telephonePLEASE ANSWER THE QUESTIONSPI254366899 Apply
