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Job Description
Pinnacle is a national real estate provider that manages and invests in multifamily residential communities. As one of the nation’s largest third-party managers of multifamily housing, Pinnacle serves 32 states. Headquartered in Dallas, Pinnacle has offices in 16 cities across the nation.
Pinnacle provides its team members with an exceptional company culture. Every team member plays a vital role at Pinnacle, so we provide them with the training, support and tools needed for success. Pinnacle offers exceptional career paths, and joining our team can lead to an exciting and fast-paced career. We are looking for true team-players who want to learn and advance in the industry.
We offer a total compensation and benefits package to help with your needs today and build for your future tomorrow. Pinnacle values diversity and is committed to equal opportunity in employment. We offer a safe, healthy work environment for employees through a commitment to maintaining a drug-free workplace. At Pinnacle, success is about more than having a healthy bottom line, and we are committed to making Pinnacle an amazing and unique place to work for each member of our team.
About the job…
As a Property Manager at Pinnacle, you’ll put your outstanding leadership and savvy business skills to work at one of the most respected apartment companies in a management opportunity that offers real leadership, innovation and support.
Our Property Managers are the cornerstone of our team. They are responsible for keeping our communities in the top-notch condition our residents have come to expect, building motivated and trustworthy teams who consistently deliver a notably higher level of service and maximizing the operating performance of our community. Be ready to be busy!
This position is located at a Tax Credit property. Prior experience working with affordable housing and tax credits is strongly preferred
Job Requirements
Essential Responsibilities:
Operations. Ensuring the smooth running of our community in a fast-paced environment. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
Customer service. Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability.
People development. Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel, in order to maximize their engagement and minimize turnover.
Marketing. Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.
Leading by example. Instilling, maintaining and modeling the Pinnacle mission to be the best national management company.
Supervise day-to-day operations of entire on-site team, ensuring that all Pinnacle policies and procedures are being followed.
Maintain effective on-site staff through interviewing, hiring, and terminating as necessary.
Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
Manage and maintain all aspects of overall community budget and finances
Work with leasing staff to ensure that leasing/marketing goals are being met.
Maintain positive relations with all community vendors.
Coordinate special projects as requested by Regional Property Manager.
Personal Competencies:
A competitive spirit
High-energy
Demonstrated leadership and strategic thinking skills
Supervisory experience
Warm, friendly and service-oriented philosophy
High degree of flexibility and tolerance for change
Ability to train, develop, lead and mentor
Superior written and verbal communications skills
Extremely computer literate
Organized and detail-oriented
Customer-service driven
Able to multitask
Financials experience/experience working with a budget
Qualifications:
Minimum of a high school diploma, Bachelor’s degree preferred
3 years of on-site property management experience
Excellent oral and written communication skills
Experience in supervisory role and managing staff
Experience in writing and maintaining budgets
Proficient in Yardi property management software or other similar property management software.
General office, bookkeeping and sales skills
Computer literate, including Microsoft Office Suite
