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Community Manager - Merx Slabtown and Paceline– Portland, OR
Who we are:
CloudTen is a residential brand headquartered in Nevada that manages and operates multifamily properties throughout the West and has a great group in the Portland metro area. Our diverse portfolio of properties, ranging from hotel-to-residential conversions to high-rise lease-ups, to repositioning value add properties, offers renters the options for services and amenities they desire. Long story short – our sweet spot is all things multi-family.
With uncompromising integrity, a passion for providing stellar service, and a commitment to innovation, CloudTen flies high above the status quo. CloudTen’s dedicated team trailblazes new paths to nurture growth and success, building relationships from the inside out. At our core we are People People, thoughtfully trained to support clients, fellow team members and residents alike – always learning forward to create a positive living experience.
About this role:
We are looking for a Full-time Community Manager for our newest lease-up communities located in the Portland, Oregon. The ideal candidate will have prior property management experience, be highly organized, have the ability to communicate effectively with people and present a positive, professional image. The Community Manager has the responsibility, under the supervision of the Regional Manager, for all phases of the operations of an income-producing property. This includes personnel functions, leasing, community maintenance, monitoring market conditions, fiscal oversight, advertising and resident relations.
About the Communities:
Merx and Paceline are two new multi-family communities opening 2024.
Merx Slabtown is 126-unit community located on the corner of 19th and Pettygrove in Northwest Portland offering studios and one bedrooms, ground floor retail, private outdoor terrace and rooftop deck with views of NW Portland HOME | MERX Apartments (merxslabtown.com). At this location in1884, Ebeneezer J. Richards opened his doors and began delivering groceries to the local neighborhood. He operated the store until 1944 when it was acquired by the Bozich family who renamed it Sylvia’s Grocery, named after Sylvia Bozich who worked in the store as a child. The grocery store was a local staple until the early 1980's serving Slabtown for nearly a century. The name Merx, Latin for merchandise or items that are bought and sold, is an homage to the site's rich family history rooted in service and neighborly virtue.
Paceline Apartments is a 69-unit community located on North Killingsworth Steet in the Overlook Neighborhood offering a convenient location, work from anywhere spaces, secured bicycle parking, makers space and workshop as well as rooftop deck opening in the summer of 2024 https://www.pacelinepdx.com/. Both lease-up communities are designed and built by Deacon Development, a Portland-based real estate development firm that specializes in the selection, acquisition, financing, development and disposition of retail, medical, office and multifamily projects in the Pacific Northwest.
Pay Range:
Offering a competitive salary rate of $80,000.00- $85,000.00 per year depending on experience and achieved bonus potential.
What you’ll do:
Include but are not limited to:
ADMINISTRATIVE
Works closely with the Regional Manager in developing an integral team that effectively sells the quality and professionalism of the organization.
Inspects property common areas, apartment units and grounds on a regular basis.
Offers recommendations to management regarding improvements to the overall operation of the community.
Ensure effective move-in and move-out administration with particular attention to consistent apartment inspections.
Demonstrates understanding of financial and operational reporting requirements.
Responsible for ensuring the timely and accurate submission of payroll summary sheets for team.
FINANCIAL
Ensures that all rent payments are collected from both current and previous residents.
Ensures daily community deposits in regard to rent collections and any other miscellaneous income.
Ensures non-payment notices are distributed to all delinquent residents and completes follow-up activity in regard to non-payment of rent, or eviction proceedings.
Adhere to company accounting directives, including but not limited to, weekly and monthly reports, income accounting, expense control and administration and daily bank deposits.
Maintains a general working knowledge of federal and state laws in regard to the collection of delinquent accounts.
Reports or offers recommendations for community capital improvements or repairs, the development of job specifications, bid acquisitions, contract developments and negotiations, etc.
Reviews all renewals and prepares budget increase recommendations according to the operating budget and market conditions.
Prepares and follows guidelines of the community operating budget and makes recommendations for ways to maximize income and minimize expenses.
MARKETING/LEASING
Market apartments by promoting rentals on the phone and in person; demonstrate apartments and community to prospective residents, sell apartment features/benefits, secure commitments and deposits from prospective Residents.
Ensures daily input of all resident information in relation to leasing traffic, move-ins, move-outs, apartment conditions, etc.
Ensure the completion of residential lease administration. Ensures that all leases and addenda are completed accurately in regard to addresses, names, rates, etc.
Maintains up-to-date knowledge of market and competitive properties.
Ensures timely renewals of existing residents.
Supports the overall marketing efforts and offers input and suggestions in regard to promotions, advertisements, etc.
Analyzes and monitors the community market conditions in order to anticipate market changes or trends that could affect the profitability of the community.
Monitors closing ratios of leasing associates to ensure requirements are met and provides additional training as necessary.
Supervises the planning and implementation of, and attends and monitors, various community recreational and social activities.
Ensures that staff is implementing resident retention and renewal programs to build customers for life.
Inspects property common areas, models, and vacant units on a regular basis and completes the community inspection report.
Reviews and approves or rejects resident applications.
LEADERSHIP
Assists the overall team effort through effective leadership.
Analyzes concerns associated with apartments that are slow to lease and provides solutions.
Assumes supervisory responsibilities and management of the property.
Identifies and addresses issues associated with a supervisory position, including hiring, training, coaching and evaluating on-site employees.
Provides staff with direction, guidance and tools to perform well. Provides clear and concise instructions for effective management of on-site staff.
Conducts staff meetings on a regular basis.
CUSTOMER SERVICE
Assists in the handling of resident service requests and various concerns as required.
Conducts follow-up activity as needed with new and current residents in order to establish and maintain positive resident relations.
Ensure that residents are provided with a clean, safe, well-maintained community.
Ensures security deposit dispositions are prepared in a consistent manner immediately after move-out, time being of the essence.
Maintain high standards of resident service and relations.
Ensures rents are collected and accurately account for all monies in a timely manner.
Collect delinquent rents and notify supervisor so they may approve to initiate unlawful detainer actions as appropriate.
Ensure that maintenance requests are handled as quickly, efficiently and effectively as possible and always within 24 hours. If parts must be ordered, causing a delay, residents should be notified timely. If the work order is not resolved within 48 hours, the regional manager should be notified.
Supervise contractors working on the property.
Represent Sunrise Management and the community you manage in a professional manner. Maintain a positive businesslike attitude in person and on the telephone and neat, clean, professional dress and grooming appropriate for greeting the public.
Adhere to Fair Housing Policy, ADA, Injury and Illness Prevention Policy and Asbestos and Hazardous Materials Policy.
Assist in promoting Sunrise Management.
Attends and participates in training seminars as requested. Ensures all on-site staff have enrolled in and completed necessary courses.
Works well as part of a team.
What you’ll need:
2 years Property management preferred.
Candidate must have reliable transportation available and a valid driver license.
Professional Appearance
Lease Up Experience preferred.
Strong Customer Service
Professional experience with Property Marketing, Excel, Onesite preferred.
Other Requirements:
Incumbent must have reliable transportation available and have a valid driver’s license and automobile insurance, as travel to the bank and meetings will be required.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Who you are:
Focused with high attention to detail.
Curious and proactive
Growth-oriented and well-organized
Disciplined and self sufficient
A strong communicator
Tech savvy
What’s in it for you:
Medical, Dental, and Vision Insurance
Life Insurance
Paid Time-Off/Holidays
401(k) Retirement Plan
Employee Assistance Program
What is Next?
Make the leap and take the shot! Submit your resume to us today by visiting our website at https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a82c4d29-f672-462c-a4fe-cee8c37e64dc&ccId=92005966054242&jobId=489793&lang=enUS
CloudTen Residential is an equal opportunity employer and a drug free workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members.
