Life’s Too Short for the Wrong Job!
Position Open: Customer Service Representative. Hours of work: Monday-Friday, 8am-5pm. Location: Portland, OR
What You’ll Do:
Build and successfully maintain customer relationships and provide customer support for company products. Our companies are Industrial Source, ADCOA, LPM, National Extinguisher Service and National Fire Fighter Corp. The main focus for this position is Industrial Source.
Determine what customers want, help create solutions, and ensure a smooth sales support process
Problem-solve and actively seek solutions with grace & integrity in a fast-paced, team-oriented environment
Be a trusted primary point of contact for our customers while also working as a team with account managers in the field
Create and maintain a database of potential customers to use as a tool for proactive on-going sales & customer service follow up
Fully understand our products, brand, and customers
Pro-actively keep everyone in the loop with your professional communication
Who You Are:
Enthusiastic, customer-focused team player
Comfortable in a fast-paced, deadline-sensitive environment while exercising independent decision-making
Process improver who strives to deliver personalized service based on individual customer needs
Enjoy working on multiple projects at the same time while showing flexibility with changing priorities
Meticulous attention to detail and highly organized
Dependable: the ability to arrive at work on time each day, ready to contribute to our success.
Comfortable with technology, including mobile, while viewing multiple screens within our ERP system
Embrace differing perspectives to make better decisions
Highly curious—strong motivation to dig deep with customers, asking questions to learn what our customers truly want
Eager to learn, improving skills every day (whether in the office or on your own time), and ready to do the best work of your career
Energized by the challenge to make a difference
Understanding of who your customers are. Your primary customers are within a variety of different industries, including but not limited to manufacturing and metal fabrication, energy and chemical, life sciences and healthcare, university labs, food and beverage including wineries and breweries, construction, indoor crops, and aerospace and defense.
Why Us?
Serving the Pacific Northwest since 1945, we are a 3rd generation family-owned, dynamic company and a recognized leader in the markets we serve: Industrial Source – welding & industrial supplies, LPM Systems – labeling and packaging solutions, National Extinguisher Service – fire protection equipment & services, National Fire Fighter Corp. – wildland firefighting gear & equipment, ADCOA- medical, industrial & specialty gas supplier, medical gas & waste gas system installation and service. We take great pride in hiring the best people and focusing on our customers. We help people succeed by rolling up our sleeves and delivering the best service and expertise we can, and by being the trusted partner our customers and employees can count on. We’re also consistently rated as a great place to work. People here love what they do.
What it’s Like to Work @ Our Company
We are a team that cares, we’re trustworthy, interesting, high-performing, and fun. Our company fully participates in employee development, and we give as much control to employees over what you do when and where. We’re committed and eager learners, and we put others first. We believe by helping people succeed, we fuel prosperity for customers, families, and communities. Our workplace and benefits are designed to support a sustainable, healthy relationship with your work. Our Core Values speak to how we live:
Integrity | Family | Fun | Sustainability | Independence | Community
We are focused on providing a work environment conducive to the safety, health, and well-being of our people. We have great benefits, a fun environment, and above-market pay. If you’re looking for a career instead of a job, please email us your resume. AND we’d also like you to share with us a few sentences about why you’re interested in the job and how your skills could benefit our company while fulfilling your career goals. Take time to research our websites and social media and tell us what speaks to you.
