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The CompanyDaVinci Digital is a boutique IT pro services firm that creates custom service models to fit our clients business goals in the most cost-effective ways. We have an exceptional level of technical expertise, integrity, and honesty, and are invested in the success of our customers. Our team is a fun bunch who are connected by mutual regard and caring for both one another and our clients and are invested in managing our business for financial success and prosperity.The PositionServing as a tier 1-2 Help Desk Engineer is a key role in the communication hub in a high-energy client-facing position, theÂService Desk Consulting EngineerÂconnects with and facilitates many aspects of the business, including the first technical contact for our clients that require support through to methodically escalating issues to higher-level engineers and making sure all issues are resolved. This is a key position in a tightly-knit organization, which requires a special candidate with a well-rounded set of social, organizational, and technical skills. While this is a tier-1-2 technical position, we are looking for an individual that takes ownership of issues, accountability seriously and operates at a very high level of integrity.The CandidateOur ideal candidate will have solid experience in and truly enjoy:Calmly and methodically managing complex and evolving incoming end-user workstation, Server, and network issuesJumping in enthusiastically as the front-line to triage customer service questions and issues and de-escalationWorking seamlessly as a member of the technical staff and working with all of our clientsStrong organization and communication skills for both external and internal clientsAssuring the quality experience of our clients.ÂMaintaining the highest standard of attendance, confidentiality, conflict of interest, and ethical responsibilitiesTechnical BackgroundOur candidate must be proficient in:ÂWindows enterpriseSupporting multiple versions of Windows Server, Exchange, MS Office 365, ÂMS Active Directory, and related backup schemas.Desktop support for Windows 7-10 Pro, modern versions of macOS, iOS/Android. Network troubleshooting, and managing multiple site data backupsAble andÂwilling to do on-site IT work as needed specifically working with end UsersReliable, personal transportation to travel onsite with clients.Proactively scope and propose efficiency improvements or process improvements - flexible with implementation details of their proposals.Experience with IT, MSP, and ERP tools strongly preferred, including:ÂConnectWise Manage, ShadowProtect, ConnectWise Automate (formerly known as LabTech), Bomgar Remote Support Tool, Screen Connect Remote Support Tool Active Directory policy / user management, Network troubleshooting, SonicWall / SonicOS, VPN Solutions including SonicWall SSLVPN, Office 365, Server certificates / MX record management / DNS record management, Exchange (on-prem/hosted), PowerShell Scripting a plus but not required / Built-In Windows management tools, PC hardware break/fix and upgrade experience.This is a full-time, salaried position with eligibility for company benefits, including medical, dental, FSA and 401k.How to ApplyIf this position sparks your interest and fits your professional background, please apply through the link. In your application, please include your resume and a cover letter with the following information described below.Please provide professional personal examples of:Being responsible for resource allocation, lateral communication, informed escalation of issues, and demonstration of superior levelheadedness during fast-moving situationsExercising patience and enthusiasm for supporting many levels of technical issue for users with a wide range of experience levels while instilling confidence in our service to clients in potentially anxious situationsSamples ofÂtechnical documentationÂyouve developedLocation:ÂPortland, ORDaVinci Digital is an EEO employerSuccessful candidates must pass a post-offer background checkPlease apply online with DaVinci Digital at: https://davinci-digital.hiringthing.com/job/124546/service-desk-consulting-engineer-tier-1-2?s=cl
