As a premiere managed services provider in the Portland Metro region, Resource One, Inc. is seeking an additional Systems Administrator to join our growing business. We are a dynamic team of individuals who seek to be the trusted Information Technology provider that best understands and serves small and medium businesses with solutions to achieve their business goals. We provide excellent benefits, a competitive salary and a fun yet productive workplace where we encourage our team members to grow with us.
Below are the essential functions of the job; if you feel you would make an excellent candidate, please email us with the subject "Systems Administrator" and include: (1) your resume, (2) a cover letter explaining why you believe you are an excellent candidate, and (3) professional references. We seek to close this application process within six weeks.
GENERAL DESCRIPTION & PRIMARY ROLE
The primary purpose of this position is to implement, troubleshoot and resolve complex network systems onsite and remotely such as servers, switches, routers etc. Systems Administrators must be adaptable and think broadly beyond the immediate question to identify underlying issues and suggest solutions. These technicians may be assigned directly to client issues or may take over items identified for escalation by Support Specialists. System Administrators are the primary technical resource for internal accountability as well as client relations. Systems Administrators work with clients and Resource One’s Account Management team to accurately scope projects based on client’s current and projected business needs.
ESSENTIAL FUNCTIONS
- Perform routine and emergency maintenance of client infrastructure
- Manage data security systems, including evaluating software options, upgrading systems, and monitoring and addressing threats and breaches
- Assist with server management by responding to server issues that may require application or database shutdown/startup, server reboot, or restarting of server services
- Identify and correct faults and provide resolution of complex problem tickets escalated from Support Specialists/Help Desk
- Troubleshoot PC hardware and software problems and identify, categorize, and
resolve PC hardware and software application problems
- Isolate performance issues to determine cause of hardware malfunctions, such as hard drive, modem, printer, cables and related equipment
- Deploy and maintain PC/Server hardware and software
- Test and deploy new software and procedures, implementation, conversion and upgrade activities
- Deploy and troubleshoot IP-based LANs/WANs and IP-based routing and bridging solutions
- Perform initial program load and user-specific setup for standard desktop applications
- Resolve remote access issues, printing issues, and networks connectivity issues
- Contact software and hardware vendors to research problem and determine recommended solutions
- Collaborate with team members to resolve more complex problems and escalate difficult issues as necessary
- Perform data restoration
- Provide password administration
- Log and track calls using ticketing system and maintain historical records and related problem documentation
- Complete all paperwork and reports accurately and on time. This would include entering time at the end of each client engagement and submitting time sheets at the end of each work week.
- Requires occasional after-hours support for client emergencies
This role does require some on-site presence in the greater Portland Metro area. This is not a 100% remote role.
Thank you for your interest! We look forward to hearing from you.
