Harlin IT Services is a flourishing IT Managed Service Provider seeking an outstanding professional to join our Help Desk team. We aim to form partnerships with our clients through a combination of phenomenal service and technical excellence.
JOB RESPONSIBILITIES
Being a Dispatcher for an IT Help Desk is very similar to herding cats
Handle inbound calls and emails
Create tickets for each support request
Dispatch and assign service tickets to technicians based on priority
Recognize high-priority issues and respond accordingly
Manage ticket flow through our system, letting nothing fall through the cracks
Develop a working rapport with the technicians so they will want to do the work you assign
Provide outstanding customer service, even under stress and time pressures
Make every client feel like they are our only client
Additional secondary duties include inventory control, keeping the office organized and clean, special projects
Role with the changes as we continue to grow and develop as a company
This position has the potential for advancement if desired
We are looking for a responsible, dedicated team member that can show up for work every day, on time every day. If you call in sick often, please don't apply.
QUALIFICATIONS
Excellent active listening skills and communication skills
Ability to multi-task and adapt to changes
Basic computer and operating system knowledge
Quick on a keyboard
Desire to learn more about IT support tools, techniques, and how technology is used to provide IT Services
Reliable transportation with a valid driver’s license and liability insurance
Cell phone with Wi-Fi and texting ability
Ability to lift/move equipment as needed
Ability to climb stairs
MSP experience is preferred
Experience working with ConnectWise Manage is a huge plus!
This is not a remote position.
