Join our dynamic and fun team in the courier and freight industry! We are a well-established, locally owned, and operated transportation company looking to add a Customer Service Representative (CSR) to our team. This full-time position is available immediately and offers 40 hours per week, Monday through Friday.
The Ideal Candidate: We are seeking someone who brings energy and enthusiasm every day, excels at multitasking, is detail-oriented, and always prioritizes the customer. The right candidate will have a pleasant phone voice, enjoy interacting with people, be eager to help where needed, and be motivated to learn the business.
Primary Duties:
Professionally handle high-volume calls on a multi-line phone system
Perform data entry in specialized transportation industry software
Respond to emails from customers, potential customers, and internal staff
Provide rate quotes to customers
Track pick-up and delivery information
Assist with the new customer setup process
Position Requirements:
Minimum typing speed of 35-40 WPM
Excellent verbal and written communication skills
Strong spelling and phone skills
Proficiency with Microsoft Office Suite
Ability to multi-task and prioritize duties
Self-starter with reliable transportation
What We Offer:
Competitive wages based on experience
Health benefits available after the probation period
Paid time off available after the probation period
Job diversity
If you meet the criteria above, we encourage you to email us your resume. In your response, please explain why you would be the best fit to join our team.
No phone calls, please.
No relocation opportunities.
