Position OverviewThe Client Success Manager (CSM) is a key strategic and operational partner to Quinsite’s healthcare clients. This role reports to the Director of Client Success, who partners closely with company leadership to shape client strategy and long-term growth. This is an additional role being added to an established Client Success team as a part of Quinsite's mission to provide unparalleled support to our healthcare partners as we continue to grow.In this role, you will own the post-sale relationship, driving long-term engagement, platform adoption, and account growth while also being deeply involved in the day-to-day delivery and execution of client needs. You will be an advocate for both the client and the company. As a trusted advisor, and a content subject matter expert (SME), you will bridge strategy with hands-on execution—translating client goals into actionable solutions that deliver measurable value.Key ResponsibilitiesClient Strategy & Relationship ManagementServe as a proactive, strategic partner, aligning Quinsite’s analytics solutions with evolving client objectives.Build and sustain strong relationships with key client stakeholders by understanding their business goals, challenges, and definitions of success.Act as a trusted content SME, translating complex healthcare data and analytics concepts into accessible insights for diverse audiences.Facilitate executive-level conversations to communicate value, uncover trends, and guide client strategy.Identify and act on opportunities to maximize value from purchased content, and deeper engagement based on usage patterns, market shifts, and client goals. Engage with sales to ensure client needs are met when platform expansion is appropriate.Operational Execution & Delivery Serve as the primary point of contact for assigned accounts, owning the full client lifecycle post-sale.Lead and document client meetings, ensuring clear communication, alignment on goals, and consistent follow-up on deliverables.Manage multiple projects and priorities simultaneously, gathering requirements, tracking timelines, and coordinating internal resources.Ensure timely and accurate delivery of client solutions by coordinating across internal teams, advocating for client priorities, and driving alignment from requirements through execution.Maintain detailed knowledge of the Quinsite platform, including architecture, data integration workflows, and analytics outputs.Identify cross client needs using a growth mindset, translating gaps into Quinsite platform enhancement requests, and through communication of feedback to internal product and development teams.Client Success & AdoptionEducate and empower clients to utilize Quinsite’s platform effectively and independently.Monitor account health, adoption metrics, and engagement to proactively mitigate risk and address evolving needs.Lead strategic business reviews and provide clear documentation of discussions, decisions, and action plans.Champion best practices for client success and support client training, onboarding, and knowledge-sharing initiatives.Community & Growth SupportSupport the planning and execution of client-facing events such as user groups, webinars, and industry conferences.Help develop and share reusable client-facing materials and documentation that establish Quinsite’s thought leadership.
