As a Strategic Accounts Customer Success Manager, you will manage a portfolio of our largest global clients, acting as a strategic advisor to drive product adoption and deliver measurable business outcomes. A strong understanding of the boutique fitness industry is essential.Key Responsibilities:Develop and execute strategic customer success plans, establishing executive-level relationships and presenting performance insights through Executive Business Reviews (EBRs).Monitor customer satisfaction, analyze health metrics, and proactively mitigate churn risks while identifying opportunities for revenue expansion.Collaborate cross-functionally with internal teams to represent the voice of the customer, influence product roadmap, and drive continuous improvement.Support clients through change management and best practices implementation, maximizing platform value and ensuring successful onboarding to renewal processes.Stay current on boutique fitness industry trends and contribute to the scalability of the Customer Success function through documentation and process optimization.Location: This is a 100% remote position available to candidates located in the U.S., excluding Hawaii and Alaska.#LI-Remote
