We are seeking a friendly and empathetic Customer Support Agent to join our remote team based in the United States. As a vital member of our customer service department, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.Respond to customer inquiries via phone, email, and chat in a timely and professional mannerTroubleshoot and resolve customer issues, escalating complex problems when necessaryMaintain accurate records of customer interactions and follow-up actions in our CRM systemCollaborate with other departments to ensure customer satisfaction and improve service qualityIdentify and report common customer issues to help improve products and processesStay updated on company products, services, and policies to provide accurate informationParticipate in ongoing training and development to enhance customer service skillsMeet or exceed performance metrics related to response times, customer satisfaction, and issue resolution
