We are seeking a detail-oriented and efficient IT HelpDesk Specialist to join our Global remote team based in the United States. In this role, you will be the first point of contact for our employees, providing expert technical support and ensuring smooth operations of our IT infrastructure.Respond to and resolve IT-related issues and requests from employees in a timely and professional mannerTroubleshoot hardware, software, and network problems across various platforms and devicesManage and prioritize support tickets using our ticketing systemProvide remote assistance using desktop sharing tools and remote access softwarePerform basic system administration tasks, including user account management and software installationsCollaborate with other IT teams to escalate complex issues when necessaryDocument solutions and maintain an up-to-date knowledge base for common problemsConduct basic training sessions to improve employees' technology skills and reduce support requestsStay current with emerging technologies and industry best practices to continually improve support quality
