Shift: Monday - Friday. 8AM - 530PM (Pacific Time)Pay range: $31.25 - $33.65 hourlyResponsible for the timely submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billingHandle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission processAct as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter supportPopulate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing systemExecute accruals, budgets, and information and data requestsWork collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systemsPerform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoicesConduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and proceduresCommunicate with direct reports, manager and client on job or deadline issues.Immediately escalate operational problems or issues to Supervisor or Manager.Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures.Ensure team provides outstanding service to client, while building strong customer relationships.Produce required reports on schedule.Assist the team in completing more complex jobsConduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction.Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.Make sure team follows standard operating procedures.Train new employees on policies and procedures.Maintain all logs and reporting documentation as required.
