The Technical Support Engineer is a mid-level role responsible for maintaining the reliability and performance of customer environments remotely and supporting any Mirantis Opensack/k0s layers they run along with it. The ideal candidate brings hands-on Linux administration experience, with the ability to diagnose and resolve system-level issues efficiently. A solid working knowledge of Kubernetes and Openstack is desired — including cluster operations, components workload management, and troubleshooting containerized environments.  Main Responsibilities:Proactively/Reactively troubleshoot customer environments based on Linux, OpenStack, Kubernetes, networking and other cloud technologies, detect, report and resolve issues. Alert Management. Learn and troubleshoot MOSK  (Mirantis Openstack on Kubernetes) Resolve and Handle/Triage IaaS related needs in customer datacenters.Reproduce customer issues in labs where needed, confirm bug reports, provide detailed information to the development team.Work closely with the development team: discuss customer issues, suggest improvements, fix product bugs, etc.Own escalations end-to-end by routing issues to the appropriate teams, including OpenStack/ceph storage, networking, hardware, and infrastructure, and product engineering while maintaining accountability and follow-through.Participate in weekend on call rotation and holiday coverageCommunicate urgently, clearly, and in detail with customers during incidents via email and remote session, providing accurate status updates and guiding them through troubleshooting and resolutionWork with AI tools to increase efficiency and problem solving tasks for customers. Troubleshooting server issues- DCOPs issues, Firmware upgrading, Iso, OS, Dell, Lenovo, ST MicroWork to troubleshoot any DC networking asks/upgrades, triaging where applicable 
