Ingram Content Group (ICG) is hiring an Operations Supervisor to support our Distribution team in Roseburg, OR.  The Operations Supervisor oversees the day-to-day operation of assigned shift(s) and/or department(s) within a production, manufacturing, or distribution/warehouse environment, ensuring associates comply with company policies and procedures. Ensures TAT (turnaround time) targets, throughput, and quality standards are observed and met, while efficiently allocating resources, instructing associates, and monitoring shift and individual performance.Want to join a key team that helps the world read?At Ingram, the Operations team serves a key role within the organization.  We ensure that our distribution centers and manufacturing facilities function at maximum efficiency.   Safety is a core value in our operations environment.  We emphasize this through training, education, and accident prevention programs.  Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement.The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.  If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!Schedule:Monday – Friday, 8:00am – 5:00pmWhat You’ll Need:HS Diploma or GED1 year of experience in a formal leadership role with a minimum of one year of manufacturing, production, or distribution experienceOR 4-year college degree with comparable leadership experience gained through role, leadership training/internships.Preferred Skills:Experience applying lean principles and continuous improvement to enhance operations.Ability to manage a diverse workforce and foster an inclusive environment.Flexible and adaptable to changing environments and able to thrive in a dynamic, fast-paced settingProven track record in driving safety culture improvements and Kaizen initiatives.What You’ll Do:Supervises the associates assigned to specified departments, providing adequate resources to ensure maximum throughput and minimum waste while monitoring all quality standards in place.Identifies, organizes, plans, and allocates resources; acquires and analyzes relevant information about shift and department performance indicators.Identifies issues or processes that deviate from standards and takes necessary corrective action; audits individual productivity and quality to ensure associates are meeting expected and established standards.Provides daily supervision of associates, including accurate record keeping, time and attendance monitoring/approval, performance evaluations, and recommendations regarding associate advancement and/or disciplinary procedures, up to and including issuing progressive counseling or termination for performance below minimum expectations.Manages relevant distribution and/or production systems and processes (e.g., DMS, PKMS, WMS, KRONOS) to ensure timely and accurate movement of materials and orders, and to maintain accurate payroll records.Tracks department processing in accordance with established TAT schedules and production goals; analyzes staffing needs and delegates work based on volume requirements in assigned departments.Interviews and selects associates for hire and/or promotion; trains or oversees the training of newly hired associates and conducts or oversees process-update training as changes are implemented.Ensures that all administrative duties are completed according to established timelines and maintains HR-related information and standardized status reporting.Compiles a thorough pass-down to inform the incoming shift of current operations and department status, through an interactive crossover with incoming management staff.Escalates problems or issues that cannot be solved at this level to the appropriate level; keeps Senior Management aware of all issues that may impact the shift's ability to provide and meet established service levels.Maintains consistent quality assurance standards through interaction with the Quality Services team to ensure that orders are processed completely and accurately.Hiring Salary Range: $74,353k - $94,011k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.
