The Villa Front Desk Agents are the fore front that supports an exceptional guest experience. As the front desk agent at the Villa, you enable the Because We Care magic that inspires to wow our guests. We know quality service and genuine connections are a top priority in every interaction. By applying the Embody of the Caring Spirit by positively contributing to our culture, employees want to be here and desire to stay, which the guests see. As our rise and shine person on our team, you will have the opportunity to directly impact guest satisfaction through your diligent efforts in maintaining our Commitment to Excellence. Join us in exceeding expectations daily in your role supporting our guest experience while engaging in a fun, friendly family environment.
Position Summary:
Responsibilities include answering phones, making reservations, confirming reservations, checking guests in and out, and enable an excellent guest experience. Major duties consist of food preparation, creative interactions and ensuring adequate supply of needs and warm smiles.
Essential Functions:
+ Consistently offer professional, friendly, and engaging service.
+ Collects guests information accurately and in a timely fashion.
+ Ensure that all requests from guests and other employees are handled in a timely fashion.
Additional Responsibilities:
+ Conduct self in a professional manner at all times.
+ Maintain a safe working environment and immediately report all unsafe conditions.
+ Maintain a good working relationship with all departments.
+ Comply with all policies and procedures set forth by the property Employee Handbook.
+ Perform all other duties as assigned.
Qualifications:
Customer service experience preferred
Ability to:
+ Work with minimal supervision.
+ Maintain a professional appearance at all times.
+ Work as part of a team.
+ Communicate effectively.
+ Receive and follow both verbal and written instructions.
+ Work well under pressure.
Physical Requirements:
6-8 hours: Standing/Walking, Crouching/Bending/Stooping, Reaching, Grasping
Up to 1 hour: Standing, Walking
We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
Please come fill out an application for consideration
